Junior Account Manager

YouLend • Atlanta, GA

4d

About The Position

YouLend is a global embedded finance platform that helps businesses access flexible funding through partners such as eBay, Amazon, Grubhub, Shift4, and Stripe. The Junior Account Manager joins the growing Atlanta Sales team and supports sales operations while helping merchants access funding and grow their businesses.

The role involves managing a portfolio of merchant accounts, developing client relationships, handling inbound and outbound communications, and collaborating with Sales, Risk, and Operations teams. The Junior Account Manager supports renewals, upsell opportunities, and product education while maintaining accurate account records and delivering timely, customer-focused service. It is a hands-on opportunity to develop sales and relationship-management skills in a fast-paced fintech environment.

Requirements

• Strong attention to detail and accuracy.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent written and verbal communication and interpersonal skills.
• Problem-solving ability and initiative.
• A collaborative, team-oriented approach.
• Positive attitude, reliability, and strong work ethic.
• Proficiency in Microsoft Office Suite.
• Commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Nice To Haves

• Experience with financial systems or CRM tools.
• Previous experience in a funding, finance, or operations role.
• A target-driven mindset and strong interest in sales and commercial success.
• Confidence communicating with customers over the phone and by email.
• Comfort using Microsoft Excel and working with data.
• A customer-first attitude and passion for helping small businesses succeed.

Responsibilities

• Proactively manage a portfolio of accounts, monitor performance, identify growth opportunities, and provide insights to help merchants succeed.
• Handle inbound and outbound communications, including calls, emails, and platform messages, accurately and promptly.
• Collaborate with Sales, Risk, and Operations teams to resolve merchant inquiries and issues.
• Support merchants through renewals, upsell opportunities, and product education while balancing customer needs with business objectives.
• Maintain detailed and accurate records of merchant interactions, activities, and account updates in internal systems and CRM tools.
• Build trust and deliver positive outcomes through communication, negotiation, and relationship management.
• Prioritize work to manage a high volume of accounts while maintaining accuracy and a customer-first approach.

Benefits

• Health care coverage, with YouLend covering 80% of the premium and employees contributing 20%.
• Choice of five medical plans through United Healthcare, including medical insurance and prescription drug coverage.
• Dental plan coverage.
• Vision plan coverage.
• 401(k) match of $1 for every $1 contributed, up to 5% of salary.
• Basic life and AD&D insurance.
• International travel insurance for work-related travel abroad.
• 20 working days of paid time off (four weeks), plus US public holidays.
• Paid office parking.
• Potential bonus or share-option appreciation and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed