Team Lead Jobs

About The Position

Requirements

• Associate’s degree or equivalent.
• 0–5 years of relevant experience.
• Strong organizational, time-management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach skills.
• General computer skills.
• Availability that meets business needs.

Nice To Haves

• Academic retail experience.

Responsibilities

• Execute store plans and daily operations during traditional and peak periods in alignment with company objectives.
• Execute sales promotions and special events for the store, campus, and community.
• Partner with store leadership to review financials and adjust goals to drive sales.
• Operate registers and store systems to accept payments, place orders, and make changes; follow safe cash-handling procedures, balance the cash drawer, prepare bank deposits, and perform opening and closing activities.
• Maintain inventory control according to store procedures.
• Keep all store areas neat, clean, and organized.
• Perform shipping and receiving duties.
• Set the sales floor to meet visual merchandising standards for general merchandise and course materials.
• Protect company assets and the safety of team members and customers, and ensure adherence to company policies.
• Review and approve store markups, markdowns, and write-offs when authorized by company guidelines.
• Execute in-store course materials activities in collaboration with course materials leadership.
• Supervise full-time, part-time, and temporary or seasonal team members.
• Train and coach team members on company and store standards and ensure they follow policies, procedures, and standards.
• Complete onboarding procedures for new hires.
• Schedule team members within the store’s operating budget and provide coverage during breaks, lunches, vacations, and peak seasonal periods.
• Help create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives, including point-of-sale email collection.
• Maintain service level agreements for OMS orders.
• Review customer feedback with store leadership and proactively develop solutions.
• Communicate and partner with the campus on day-to-day store operations and facilitate campus events.
• Perform other duties as assigned to support general store operations.

Benefits

• Medical, dental, and vision coverage.
• Voluntary insurance plans.
• 401(k) with 100% company match up to 4%.
• 80 hours of vacation and sick days.
• 10 paid company holidays.
• Quarterly bonus plan.