Tailor Jobs

About The Position

Requirements

• 2-4 years relevant experience
• High School Diploma or equivalent is required
• Must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• Resourceful, resilient, and kind.

Responsibilities

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
• Provide assistance to customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
• Support follow-up communications and next steps to current program participants as necessary.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
• Contribute to continuous customer experience improvement initiatives.
• Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external.

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career