Ta Jobs

About The Position

Requirements

• Proven leadership skills and a passion for coaching and developing employee skills.
• Strong guest focus providing friendly, professional, and efficient hospitality.
• Effective problem solving and critical thinking skills.
• Demonstrate elevated levels of positive energy and a willingness to take on new challenges.
• Ability to thrive and lead in a fast-paced environment.
• Attention to detail, effective communication and listening skills with local and international guests and staff.
• Solid knowledge of the products and services available in Banff and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employees and guest safety
• Excellent organizational and multi-tasking skills
• Proficiency in MS Office (Word, PowerPoint and Excel required)
• Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

Nice To Haves

• Second language skills considered a strong asset.
• First Aid Training an asset.

Responsibilities

• Lead with a hospitality mindset
• Create and support an engaging, memorable guest experience across all Guest Experience touchpoints.
• Coach, mentor, and support Guest Experience Agents, Programming, and Facilities Attendants, team members to consistently exceed guest expectations.
• Train new team members and provide ongoing feedback, performance coaching, and development support.
• Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
• Act as the manager on duty, take charge of all guests and cash handling security for the Banff Gondola
• Act as the escalation point for guest concerns, resolving issues quickly, professionally, and empathetically.
• Serve as the escalation point for guest issues, handle guest concerns and react quickly and professionally.
• Maintain high standards for cleanliness, appearance, safety, service quality, and environmental stewardship across guest-facing areas.
• Support financial performance by managing labor within planned targets.
• Perform Guest Experience Agent and Facilities Attendant duties as operationally required.
• Actively participate in committees and contribute to continuous improvement initiatives.
• Foster a positive, inclusive, and motivating team environment that supports engagement and sales goals.
• Actively participate in committees

Benefits

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources