Systems Engineer Jobs

About The Position

Requirements

• At least 5 years of progressive IT experience, including at least 3 years working for an MSP.
• Proven experience handling Tier 3 escalations across multiple client environments.
• Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and Azure or hybrid infrastructure.
• Strong experience with virtualization technologies, including VMware, Hyper-V, or Proxmox.
• Solid networking expertise, including TCP/IP, DNS, DHCP, VLANs, VPNs, SD-WAN, routing, switching, and firewalls.
• Experience with Remote Desktop Services, backup, and disaster recovery solutions.
• Familiarity with MSP tools, including RMM, PSA/ticketing, and documentation platforms.
• Strong independent troubleshooting, problem-solving, and client communication skills.

Responsibilities

• Serve as the Tier 3 escalation point for complex infrastructure, networking, cloud, and Microsoft 365 issues.
• Diagnose recurring problems, perform root cause analysis, and implement long-term solutions.
• Administer and troubleshoot Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, and Azure environments.
• Manage Windows Server, Active Directory, Group Policy, Remote Desktop Services, and virtualization platforms.
• Troubleshoot complex networking issues involving firewalls, switches, routing, VLANs, VPNs, and SD-WAN.
• Lead infrastructure upgrades, Microsoft 365 migrations, and cloud projects.
• Implement and maintain security controls, including Conditional Access, MFA, and endpoint protection.
• Support backup, disaster recovery, and business continuity solutions.
• Mentor junior engineers, maintain technical documentation, and contribute to operational improvements.
• Communicate technical issues and solutions clearly to clients and internal teams.