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Application Systems Analyst/Programmer

Horace Mann•Madison, WI
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About The Position

At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer, you will play a critical role in supporting, configuring, and enhancing business applications across the organization. In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.

Requirements

  • Bachelor’s degree in Computer Science, Business Administration, or a related field (or equivalent experience)
  • Working knowledge of enterprise applications and IT-supported systems
  • Strong analytical, problem-solving, and communication skills
  • Ability to translate technical concepts for non-technical audiences
  • Proven ability to collaborate effectively across teams

Nice To Haves

  • Experience with system testing and release validation
  • Familiarity with reporting tools and data analysis
  • Experience with policy administration or claims systems
  • Experience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatch
  • Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)
  • Experience with SQL

Responsibilities

  • Serve as the primary point of contact for application-related issues and user inquiries
  • Troubleshoot, analyze, and document system issues; recommend and implement solutions
  • Communicate issue status, timelines, and resolutions clearly to stakeholders
  • Provide technical support, user guidance, and training as needed
  • Assist with data access, reporting, and enabling user self-service capabilities
  • Collaborate with Business Analysts and Developers to design and implement system enhancements
  • Develop and execute test plans to validate system changes and ensure quality
  • Support help desk requests and resolve technical issues in a timely manner
  • Maintain a strong understanding of business processes and supported systems
  • Configure insurance products, workflows, and processing rules
  • Participate in an on-call rotation to monitor nightly production cycles

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

501-1,000 employees

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