IT Systems & Network Analyst

Healthnet Aeromedical Services Inc•Charleston, WV

6d•Hybrid

About The Position

The IT Systems & Network Analyst serves as the organization's primary helpdesk technician and provides hands-on support for servers, networks, endpoints, and databases under the direction of the Information Technology Manager. Approximately 30% of this role is dedicated to helpdesk support, including answering support phone calls and working service tickets. The remaining time is spent on assigned systems administration, network, cabling, and infrastructure project work. The incumbent coordinates and completes assigned project tasks and supports a 24/7 critical care transport operation. The IT Systems & Network Analyst has the ability to travel overnight and work a flexible schedule, including frequent evenings and weekends.

Requirements

Bachelor's degree in Information Technology from an accredited institution.
Three (3) or more years of experience in information technology support or systems/network administration, including hands-on experience with:
Helpdesk and end-user support, including phone support and ticketing systems
Windows Server and Active Directory (users, groups, Group Policy, DNS, DHCP)
Firewall administration, including rules, NAT, VPN, and site-to-site tunnels (Sophos preferred)
Microsoft SQL Server maintenance, including backups, maintenance jobs, and user access
Microsoft Intune and Entra ID for device enrollment, compliance, and application deployment
Computer imaging and deployment tools (SmartDeploy, Autopilot, or similar)
Terminating and testing Cat6 cable, running network cabling, and installing network equipment
Driver’s license in good standing and acceptable Motor Vehicle Record history as described within the company’s Driver Acceptability standards

Nice To Haves

Industry certifications preferred, such as CompTIA A+, Network+, or Security+, Microsoft Endpoint Administrator, or Sophos Certified Engineer.
Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive)
IP camera and access control systems (Verkada preferred)
Microsoft Teams Phone / VoIP systems
Microsoft Power BI reports and SQL queries
Healthcare, EMS, aviation, or other 24/7 operational environments, including HIPAA awareness

Responsibilities

Serves as the primary helpdesk technician and first point of contact for IT support. Answers support phone calls and works service tickets from staff, vendors, and member hospitals.
Diagnoses and resolves hardware, software, account, and network issues. Escalates to the IT Manager or vendors when appropriate.
Keeps tickets updated, communicates status to users, and closes tickets in a timely manner.
Builds, maintains, and deploys computer images. Configures and deploys desktops, laptops, tablets, mobile devices, and printers.
Manages devices through Microsoft Intune, including enrollment, policies, application deployment, and updates.
Provides user training on supported systems and devices.
Performs day-to-day administration of Windows Servers, Active Directory, Group Policy, DNS, and DHCP.
Maintains Microsoft SQL Server instances and databases, including backups, maintenance jobs, integrity checks, patching, user access, and restore testing.
Performs server monitoring, and backup verification.
Performs day-to-day firewall administration, including rule changes, VPN and remote site connectivity, and firmware updates, as directed by the IT Manager.
Monitors and troubleshoots LAN/WAN, switching, and wireless connectivity at the office, bases, and remote sites.
Supports endpoint protection, patch compliance, and user access reviews.
Runs, terminates (RJ45, keystone jacks, patch panels), labels, and tests Cat6 network cabling.
Installs and connects network equipment, including switches, access points, firewalls, cameras, and phones.
Installs and maintains cameras and other network-connected security devices.
Travels to helicopter and ambulance bases, member hospitals, and other facilities for installations, upgrades, and troubleshooting.
Completes project tasks assigned by the IT Manager, such as site deployments, hardware refreshes, and system upgrades.
Coordinates with department managers to schedule work, confirm requirements, and communicate status through completion.
Schedules and works alongside vendors and contractors on-site as directed by the IT Manager.
Maintains technical documentation, including network diagrams, device inventories, procedures, and knowledge base articles.
Works evenings and weekends as needed for maintenance windows, upgrades, projects, and emergency support. Participates in on-call support as assigned.
Within the scope of qualifications and experience, performs other duties as assigned by the IT Manager or senior leaders.