Senior Systems Analyst

Municipal Electric Authority of GA•Atlanta, GA

8d•Hybrid

About The Position

This position participates as a member of the team to deliver reliable, efficient and high performing technology-based solutions; assists in the design, development, testing, support, and maintenance of multiple business applications (both packaged and custom); works in a constructive and determined manner to execute the strategies and goals determined by management.

Requirements

BS or BA (preferably in Business or Information Systems) or related relevant work experience.
At least 5 years of experience managing multiple systems as an internal IS administrator, business systems analyst, or other senior technical systems owner.
Laserfiche experience in system administration and business process automation (including complex workflow creation).
Ability to build strong working relationships with internal and external teams of IS and business personnel.
Strong attention to detail.
Excellent customer communication and collaboration skills.
Ability to prepare presentations and communicate effectively at various levels of management.
Ability to facilitate meetings and follow up with resulting action items.
Working knowledge of software development and support methodologies.
Demonstrated proficiency in business process improvement and workflow automation, including experience identifying inefficiencies and implementing automated solutions (e.g., scripting, low-code/workflow automation platforms, RPA).
Exhibits good estimating and design skills.
Excellent research, analytical, and troubleshooting skills.
Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills.
Ability to parse, perform analysis, and understand log files.

Nice To Haves

Experience configuring application settings alongside server-level access controls and security permissions is a plus.
Strong SQL query skills are a plus.
Experience with programming languages like C# and/or VB.Net are a plus.
User-interface design skills are a plus.
Energy/utility industry experience is a plus.
PMP certification is a plus.

Responsibilities

Formulates and defines system scope and objectives for complex business systems based on industry best practices and IS objectives.
Collaborates with the Help Desk on escalated technical support issues within their supported applications, contributes to service improvement initiatives, and helps monitor adherence to established service level agreements (SLAs), partnering with other IT teams to enhance user experience and operational efficiency.
Acts as the liaison among the stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the systems analyst profession. Represents the needs of business customers from requirements through design validation and testing.
Maintains a current working knowledge of how all components of the company’s technology infrastructure interact.
Offers creative and educated proposals for new projects and improvement of existing applications.
Participates in an open and constructive manner during all customer and staff interactions.
Leverages the IS department’s technical expertise to assist in solving business problems, troubleshoot issues, identify workarounds for defects identified but not yet mitigated, and participate in root cause analysis.
Assists with the review and selection of new business systems.
Identifies opportunities for business process improvement and workflow automation; designs, develops, and implements automation solutions (e.g., scripting, workflow tools, system integrations) to streamline operations, reduce manual effort, and improve efficiency and data accuracy across business and IS functions.
Assists in all aspects of application development and deployment. This would include but is not limited to: requirements gathering, application programming, database design, migration, server configuration, testing, documentation, research, and maintenance.
Leads moderately complex projects and participates in larger, more complex initiatives.
Assists customers with developing, presenting, and maintaining training on their respective applications. Assumes lead responsibility for training on information services applications and platforms.
Performs responsibilities under minimal supervision.
Performs other duties as assigned.