Systems Analyst Jobs

About The Position

Requirements

• Bachelor’s degree in Information Science, Computer Science, Information Technology, or a closely related field.
• At least 5 years of experience in State Medicaid healthcare systems.
• Experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment.
• At least 2 years of experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management, and Provider Management Systems.
• Knowledge of Agile/Scrum and Kanban.
• Experience with JIRA and Confluence.
• Skills in requirements definition, user stories, acceptance criteria, process modeling, BPMN diagrams, and documentation.
• Stakeholder communication skills and knowledge of HIPAA compliance.
• Test case design and execution skills.
• Defect tracking experience, including JIRA.
• API validation experience using Postman.
• Experience with Power BI, Advanced Excel, SQL Server, and Oracle.
• Familiarity with Visio, Lucidchart, Balsamiq, and Figma.
• Microsoft Office Suite skills and cross-functional team collaboration experience.

Responsibilities

• Define functional and non-functional requirements, user stories, use cases, and system completion conditions with input and guidance from the product owner.
• Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.
• Document functional system designs, incorporating feedback from product owners, developers, and architects.
• Test end-to-end functionality for Maximus Provider Connexion (MPC), including CRM and Genesys integration.
• Review business and technical requirements with the development team and participate in Scrum ceremonies.
• Draft and review user stories with product owners, developers, and testers.
• Create and execute test cases against approved user stories.
• Review and create user manuals based on functional designs.
• Create and maintain business solution blueprints with product-owner oversight.
• Prepare detailed acceptance criteria alongside user stories and use cases.
• Participate in Agile ceremonies, including sprint planning and retrospectives.
• Log and track defects and collaborate on their resolution for production readiness.
• Create workflow diagrams and process documentation under product-owner oversight.
• Develop quick-reference guides and training materials to supplement user manuals.
• Collaborate with UI teams to review wireframes, create mockups using Balsamiq, and enforce standard UX guidelines.
• Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards, including HIPAA.
• Work with the performance team to support user stories and contribute to drafting technical spikes for developers.

Benefits

• Health insurance coverage
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off
• Short- and long-term incentives and program-specific awards may also be offered.