QA Testing Systems Analyst I

Wounded Warrior Project • Jacksonville, FL

1d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Quality Assurance/Testing Systems Analyst builds and implements test cases for the Donor Care Systems team and produces procedural documentation for projects implemented on WWP Warrior Support platform to ensure effective and efficient fundraising and positive donor experiences.

Requirements

• Demonstrated ability to identify information by categorization, recognize differences or similarities in system behaviors, detect changes in circumstances or events, and estimate impact to operations.
• Good verbal and written communications skills.
• Demonstrated technical writing skills and strong processes documentation ability.
• Effective organizational and time management skills.
• Demonstrated ability to troubleshoot, identify viable options, and problem-solve using excellent reasoning abilities, and demonstrating sound judgment.
• Demonstrated ability to effectively and efficiently manage multiple projects.
• High energy level. Self-starter; willing to take initiative.
• Detail-oriented with strong analytical abilities.
• Effective interpersonal skills. Team player with ability to communicate tactfully, maturely, and to demonstrate flexibility.
• Proficiency with Microsoft Office programs.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Two years of process testing experience.
• Two years of technical writing and procedural documentation experience.
• Bachelor’s degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.

Nice To Haves

• One year of experience working with software and hardware vendors.
• One year of experience working with software lifecycles.
• One year of experience in project management.

Responsibilities

• Evaluate requirements and build manual test cases to support database integrity, ensure a positive and engaging user experience, and satisfy project business requirements.
• Validate requirements and test cases with WWP Warrior Support teams and maintain high standards of quality for the end user.
• Troubleshoot program and system malfunctions to restore normal functioning in accordance with established service level agreements.
• Monitor system performance to ensure proper operation.
• Test software performance and monitor performance of quality controls.
• Improve and optimize the quality assurance processes and tools and ensure solutions remain scalable and flexible to meet organizational growth and demands.
• Create and maintain written documentation for testing and end-user procedures.
• Ensure proper functional testing and end-to-end testing is executed.
• Ensure testing data is removed from databases.
• Collaborate with project personnel to identify and resolve problems.
• Provide users with technical support for system related activities.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level