Support Analyst Jobs

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Fiber Customer Support Analyst

Verizon•Freehold, NJ
•$799 - $1,707•Remote
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About The Position

The Fiber Customer Support Analyst provides technical support and customer service to Verizon Fios customers in a call center environment. The role supports voice, data, and video services across fiber and/or copper networks, helping customers resolve issues involving hardware, software, applications, networks, and devices. The position is remote, with work performed from home and occasional in-person trainings and meetings. The scheduled workweek is 40 hours, with evenings, weekends, holidays, and unscheduled shifts as business needs require.

Requirements

  • Dedication to customer service excellence.
  • Strong communication skills and a positive, professional attitude.
  • Ability to thrive in a fast-paced work environment.
  • Computer and Internet Knowledge Test (210), SACS HTML Results.

Nice To Haves

  • A related associate degree or at least 2 years of relevant experience.
  • Technical support call center experience.

Responsibilities

  • Answer incoming customer calls about orders and trouble reports.
  • Provide service support for voice, data, and video services and features within fiber and/or copper networks.
  • Analyze and isolate trouble conditions, and create and sort trouble reports.
  • Use knowledge of communications and networking components to support customers and configure customer equipment.
  • Communicate clearly and professionally, presenting technical and industry information in a manner appropriate to the audience.
  • Work evenings, weekends, holidays, and unscheduled shifts as determined by business needs.

Benefits

  • Health and wellness benefits
  • 401(k) Savings Plan
  • Paid time off
  • Adoption assistance
  • Tuition assistance
  • Potential premium pay, including overtime, shift differential, holiday pay, and allowances

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What This Job Offers

Job Type

Full-time

Education Level

No Education Listed

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