Assoc Tech Support Analyst
UnitedHealth Group•Worcester, MA
•$29 - $52•Onsite
About The Position
The Care Field Services Technician supports and manages day-to-day on-site IT support operations for clinical locations, providers, and practice managers. This hands-on technical resource serves as the face of IT in the clinical workspace, using ServiceNow to manage tickets and support activities, resolving escalations at clinical locations, delivering white-glove end-user support, and executing project work that helps maintain technology readiness for care delivery operations.
Requirements
- High school diploma or GED.
- At least 3 years of experience troubleshooting desktop hardware, Windows/macOS operating systems, networking, and business applications.
- At least 3 years of experience using IT ticketing systems to track, document, and resolve technical incidents.
- Ability to travel 75% or more of the time for this field job.
- Reliable transportation and a valid U.S. driver's license.
Nice To Haves
- Associate degree or vocational training in Information Technology, Computer Science, or a related field.
- IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Fundamentals.
- Basic knowledge of network connectivity, Active Directory, remote desktop tools, and enterprise security policies.
- Experience working in a healthcare or corporate IT support environment.
- Strong written and verbal communication skills with a focus on customer service.
Responsibilities
- Provide technical support and end-user troubleshooting for hardware, operating systems, and software applications.
- Log, track, and manage technical support tickets to ensure timely issue resolution, escalating complex technical issues to higher-tier teams when appropriate.
- Maintain and update documentation for technical support procedures, system configurations, and issue resolutions.
- Perform basic system administration tasks, account provisioning, and access management.
- Assist with hardware setup, software installation, routine maintenance, and workstation deployments for end users.
- Collaborate with cross-functional technology teams to support system upgrades, patches, and technology rollouts.
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
