Seasonal Tech Support Analyst - Warehouse

Fanatics Commerce•Las Vegas, NV

2h•Onsite

About The Position

The Seasonal Tech Support Analyst provides hands-on technical support for PC, Mac, mobile, and networked systems across Fanatics Commerce’s enterprise environment. Working under general supervision and established procedures, the analyst resolves a range of hardware, software, and connectivity issues. The role is based in a fast-paced, often warehouse-based setting and requires managing multiple priorities, maintaining confidentiality, and communicating clearly with users at all levels. The analyst is expected to deliver business and fan impact through BOLD leadership and execution, using data, automation, and AI-enabled insights. The position supports end users, diagnoses and resolves technical problems, documents and escalates issues, contributes to end-user support materials, and provisions and maintains user equipment. It also involves supporting mobile devices and warehouse equipment, following networking and information-systems procedures, and complying with safety regulations. The role is onsite in Las Vegas, Nevada.

Requirements

One to three years of experience in a technical support role, with demonstrated ability to troubleshoot and resolve PC, Mac, and peripheral hardware and software issues.
Strong working knowledge of Windows OS, Mac OS, MS Office, and Google Workspace.
Hands-on experience supporting tools such as Zoom, Cisco AnyConnect, Box, and Adobe Creative Cloud.
Solid understanding of TCP/IP, DNS, LAN, WAN, and VPN networking concepts, with the ability to diagnose and clearly explain connectivity issues.
Experience operating and supporting Android and Apple iOS devices, including mobile device management platforms such as SOTI MobiControl.
Proficiency with ITSM platforms.
Excellent verbal and written communication skills, strong analytical ability, and a calm, composed approach when supporting demanding users or fast-moving operational environments.
Ability to lift computer equipment, including monitors and printers, up to 60 lbs.
Willingness to travel occasionally to remote locations and work in warehouse environments.
High school diploma or equivalent with 3 years of related work experience, or a college or associate degree with 2 years of related work experience.

Nice To Haves

Experience with ServiceNow.
Familiarity with running and terminating Cat6 network cabling.

Responsibilities

Collaborate with end users, peers, and higher-level support tiers to diagnose and escalate technical issues, providing clear and detailed documentation.
Maintain positive, professional working relationships with users, including demanding customers and upper management.
Assist in creating and maintaining self-service end-user support documentation and a shared knowledge base.
Provide responsive, high-quality end-user support while minimizing disruption to daily operations.
Give users clear directions and instruction on computer applications so they can resolve basic issues independently where possible.
Respond accurately and calmly to last-minute support requests and safeguard confidential data and sensitive system access.
Diagnose and resolve hardware, software, network, VPN, Wi-Fi, and LAN/WAN connectivity issues using structured troubleshooting methods.
Support Android and Apple iOS device management, including operating system reinstallation and use of ADB tools when required.
Document technical issues to enable efficient escalation and resolution by higher support levels.
Apply knowledge of TCP/IP, DNS, and Active Directory to address network and user access issues.
Provision PCs end to end, including hardware setup, software installation, and peripheral configuration.
Maintain, repair, and troubleshoot networked and standalone printers, handheld scanners, label printers, and other ruggedized warehouse equipment.
Follow Fanatics standard operating procedures for computer networking and information systems, including safety regulations when using ladders or power industrial equipment.
Follow through to ensure issues are resolved and work independently with minimal direction when required.
Apply AI and technology, data, and digital tools to improve efficiency, quality, decision-making, and performance; adapt to new technologies and contribute to continuous improvement.