Seasonal Desktop Support Analyst

1-800-FLOWERS.COM, INC. • Obetz, OH

7h

About The Position

The Seasonal Desktop Support Analyst provides a single point of contact for end-users requiring support and maintenance within the organization's desktop computing environment. The role installs, diagnoses, repairs, maintains, and upgrades PC hardware and equipment to support optimal workstation performance. It troubleshoots issues in person, by telephone, and by email, providing timely and accurate end-user assistance. This seasonal position supports the organization's technology needs during its busy peak season.

Requirements

• Degree in Computer Science or at least 3 years of equivalent work experience.
• Excellent technical knowledge of PC and desktop hardware and PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience with iPads, iPhones, and Android devices.
• Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP.
• Experience with IBM Client Access for iSeries/AS400.
• Excellent technical knowledge of VBScript and C#.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Understanding of the organization's goals and objectives.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to prioritize and execute tasks effectively in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to sit for extended periods, use hands and fingers to operate a keyboard, mouse, hand and power tools and handle computer components, and lift and transport heavy to moderately heavy objects such as computers and peripherals.

Nice To Haves

• Microsoft certifications.

Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems, recommending and implementing corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Assess and implement PC performance upgrades, including installing CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other components.
• Collaborate with LAN technicians and network administrators to ensure efficient operation of the desktop computing environment.
• Administer and resolve issues with associated end-user workstation networking software products where required.
• Receive and respond to incoming calls, pages, and emails regarding desktop problems.
• Respond to moves, adds, and changes (MAC) requests submitted by line managers.
• Ensure physical desktop connections, including Ethernet and telephone modem jacks and connections between PCs and servers, are in proper working order.
• Monitor and maintain backup systems and files for network servers.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Develop and maintain an inventory of monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Liaise with third-party support and PC equipment vendors when necessary.
• Research desktop products in support of PC procurement and development; evaluate and recommend products for purchase.
• Assist in developing long-term strategies and capacity planning for future desktop hardware needs.
• Write technical specifications for purchasing PCs, desktop hardware, and related products.
• Install new printers, configure network printers, and maintain standalone printers, scanners, and network printers.
• Serve as the support contact for repair and maintenance of RF guns and Zebra printers.

What This Job Offers