Sr Desktop Support Analyst

Worldwide Flight Services, Inc. • Dallas, TX

1d

About The Position

The Senior Desktop Support Analyst provides advanced technical support to employees at all levels of the organization, ensuring reliable operation of desktop, laptop, mobile, and peripheral technologies. The role troubleshoots complex hardware and software issues, delivers customer service, and supports implementation, maintenance, and continuous improvement of end-user technology solutions. The analyst provides proactive support for high-visibility activities and helps minimize disruption during device setup, replacement, configuration, migration, and refresh work.

Requirements

• At least 5 years of hands-on desktop, service desk, field support, or executive support experience.
• Experience working in a corporate environment where responsiveness, discretion, and professionalism are critical.
• Ability to provide discreet, polished, and highly responsive technical support.
• Ability to maintain strict confidentiality when handling sensitive business information.
• Ability to explain technical issues in clear business language without unnecessary technical jargon.
• Relevant industry certifications such as A+, Network+, CCNA, or Microsoft 365 Certified.

Nice To Haves

• Experience supporting senior executives, VIP users, or other high-touch customer groups.
• Bachelor’s degree in computer science, computer engineering, or a related technical field; a combination of education and experience may be considered in lieu of a degree.

Responsibilities

• Provide proactive support before key meetings, travel, presentations, executive events, and other high-visibility activities.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, email, VPN, collaboration, and peripheral issues.
• Support Windows and macOS devices, Microsoft 365, Outlook, Teams, mobile devices, printers, docking stations, and common enterprise applications.
• Perform device setup, replacement, configuration, migration, and refresh activities with minimal disruption to executive users and the general user base.
• Deliver support in person, by phone, email, chat, or remote session while adapting communication to the user and situation.
• Maintain confidentiality when handling executive devices, communications, files, credentials, schedules, and sensitive business information.

Benefits

• DailyPay access to pay in advance.
• On-the-spot awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full- and part-time employees.
• Travel discounts, pet insurance, discount shopping, and other employee extras.
• Wellness programs.
• 401(k) program.
• Internal mobility and transfer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed