Desktop Support Analyst

Cayuse Holdings • North Strabane Township, PA

1d • $30 - $38 • Hybrid

About The Position

The Desktop Support Analyst provides day-to-day support for end-user computing and the technology environment at a telecommunications industry client. The role focuses on delivering responsive desktop services, resolving technical issues, maintaining desktop infrastructure records, and supporting service deployments. The position is hybrid in Canonsburg, Pennsylvania, with four days onsite and one day remote, and is full-time, hourly, and non-exempt. The stated start date is ASAP, and the pay rate is $30–$38 per hour.

The role aligns with Cayuse’s values of Innovation, Excellence, Collaboration, Adaptability, and Integrity. The employee works in a professional office environment and may be asked to work a flexible schedule, including holidays, work outside normal business hours, or travel for business or professional development. Duties and responsibilities may change with or without notice.

Requirements

• High school diploma or equivalent.
• Three to seven years of experience maintaining and supporting IT, desktop, or computer systems across an enterprise.
• Ability to pass a background check; additional checks may be required by projects or clients during employment.
• Excellent communication and customer-facing skills.
• Strong technical knowledge and experience in multiple aspects of client-computing services.
• Experience collaborating with suppliers and third-party vendors.
• Ability to analyze situations quickly and respond appropriately and effectively.
• Effective prioritization skills.
• Drive, enthusiasm, and ability to work as a self-starter.
• Technical credibility and independent judgment.
• Strong decision-making skills related to desktop matters, including under pressure.
• Good problem-solving and analytical skills, including quickly determining the impact of desktop issues.
• Ability to contribute to the operational roadmap by identifying future opportunities and challenges.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to work onsite four days per week.
• Ability to perform duties physically and mentally for extended periods, use a computer and office productivity tools at the required speed, establish a productive professional workspace, and sit for long periods while looking at a computer screen.

Nice To Haves

• Bachelor’s degree with a technical focus, such as Information Systems or Computer Science, or equivalent work experience.

Responsibilities

• Provide customer-focused operational support for defined desktop services.
• Resolve desktop problems, incidents, issues, and emergencies through technical support.
• Respond to assigned tasks according to predefined guidelines and service-level targets.
• Troubleshoot hardware failures and escalate them to manufacturers for onsite or depot service dispatch as needed.
• Maintain accurate service asset and configuration management records for desktop infrastructure.
• Support third-party vendors with installation, configuration, delivery, maintenance, and monitoring of components and services in accordance with established roadmaps, strategies, policies, and standards.
• Assist with infrastructure development and build activities, including release and deployment of new services such as operating system upgrades and new desktop builds.
• Document desktop problems and resolutions and provide documentation to the knowledge base administrator.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Wellness program.
• Flexible spending accounts for healthcare, dependent care, and commuter expenses.
• Short-term and long-term disability options.
• Company-provided basic life and AD&D insurance.
• Voluntary life and AD&D options.
• 401(k) retirement savings plan with matching after one year.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED