Supply Chain Associate Jobs

About The Position

Requirements

• Bachelor’s degree preferred in Supply Chain Management, Business, or a related field.
• At least 2 years of experience in customer service or a related field, such as manufacturing processes, supply chain/logistics, or business administration.
• Basic understanding of supply chain processes and principles.
• Ability to conduct detailed procedures in a time-constrained environment.
• Strong time-organization skills and sense of urgency.
• Customer-focused mindset and commitment to meeting expectations.
• May be required to work outside normal business hours to accommodate overseas communications.
• Computer skills, including Microsoft Office, Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Must be legally authorized to work for any employer in the United States; employment eligibility verification is required at hire. Visa sponsorship is unavailable.

Nice To Haves

• Business-level speaking skills in Japanese or Spanish, depending on business needs.
• Fluency in reading and writing Japanese or Spanish, depending on business needs.

Responsibilities

• Assist with demand planning by gathering and analyzing data to support inventory decisions.
• Coordinate with the planning team to support accurate and timely order fulfillment and monitor schedules to identify and address delivery issues.
• Issue new manufacturing orders and enter changes for sample and mass production orders to factories.
• Coordinate factory shipments using efficient, cost-effective shipping modes to meet target schedules; track incoming shipments and address delays.
• Expedite or reschedule orders based on customer requests or factory confirmations, and negotiate critical or special requests with overseas business units, factory production control, or customers.
• Process and arrange product returns to overseas business units or factories with logistics and export teams.
• Manage and control inventory; analyze forecasts and create simulations for manufacturing, transit, and buffer stock in line with customer stocking terms and budget targets.
• Maintain and analyze planning parameters, including production and transit lead times, order quantities, and contracted stock levels.
• Create manufacturing order forecasts and communicate them to overseas business units or factories at agreed frequencies.
• Manage specification changes and end-of-life or program products to prevent customer shortages and obsolescence.
• Review customer contracts and provide feedback and suggestions to align them with supply chain objectives and processes.
• Analyze and control monthly inventory turnover and aged inventory; assist product teams with annual inventory budgets and monthly, quarterly, and year-end forecasts.
• Provide customer service and support on-time product delivery; enter and update customer orders accurately and promptly, acknowledge orders, and maintain order-tracking files.
• Communicate delivery schedules, stock and pipeline status, and tracking or delivery information to customers; provide open-order report updates as requested.
• Support customer requests concerning delivery, shipment arrangements, and order changes; obtain air-freight estimates and authorizations for expedites and support negotiations over expedited costs.
• Follow up with customers on order issues and forecast releases based on product and transit lead times; identify and resolve potential customer-satisfaction problems with relevant teams.
• Coordinate with the quality team on customer complaints and returns.
• Coordinate warehouse shipments, monitor incoming and on-hand stock, issue packing slips, and provide shipment instructions to warehouses.
• Analyze customer delivery needs and propose alternate expedited shipment methods when delays occur.
• Monitor and process products in 3PW, VMI, and consignment warehouses, and address discrepancies with customers.
• Support customer accounts and sales management; create sales forecasts or data for product and sales teams and enter information into the internal Data Warehouse system.
• Support mass-production product ramp-up with sales, engineering, logistics, and product teams; review and implement customer-specific requirements.
• Coordinate documentation and approvals for new customer account setup; request bill-to-code setup and create and maintain ship-to codes in the sales system.
• Work with IT on EDI or customer portal access and setup.
• Review customer shipment guidelines and issue sales routing or route files to factories for direct or drop-ship customers, or provide clear instructions to warehouses.
• Communicate frequently and effectively with customers, product teams, account managers, overseas business units, factories, logistics, accounting, and other operational teams; develop working partnerships with international divisions.
• Provide reports requested by product teams, Japan headquarters, or business units; maintain accurate order, shipment, and inventory records and generate and analyze basic reports.
• Participate in internal and external meetings to support negotiations and issue resolution.
• Provide customer, sales, and factory airfreight cost reports to logistics and delivery-delay and premium-freight reports to quality.
• Understand product pricing policies and procedures and submit price registration requests to Japan headquarters.
• Perform other duties related to the job function as required.

Benefits

• 401(k)
• Safe Harbor
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Healthcare and dependent care spending accounts
• Short-term disability
• Long-term disability
• Employee Assistance Program
• Sick leave benefits
• Paid vacation
• Paid holidays
• Tuition reimbursement
• Flexible work schedules