Supervisor Jobs

About The Position

Requirements

• High School Diploma or GED.
• Minimum 2 years of retail leadership or supervisory experience.
• Experience managing and coaching employees.
• Strong customer service and conflict-resolution skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to stand for extended periods and lift up to 40 pounds.

Nice To Haves

• Sports, entertainment, stadium, convention center, or high-volume retail experience.
• Experience with POS systems and retail inventory management.
• Bilingual communication skills.

Responsibilities

• Supervise Retail Leads and Retail Associates during scheduled shifts.
• Coach, train, and develop team members on sales techniques, guest engagement, and operational procedures.
• Monitor employee performance and provide real-time feedback.
• Assist with onboarding and training of new hires.
• Support scheduling, attendance tracking, and workforce planning.
• Drive sales initiatives and achieve revenue goals.
• Ensure exceptional customer service standards are consistently delivered.
• Resolve guest concerns and escalated issues professionally.
• Promote merchandise, special events, and promotional campaigns.
• Monitor sales trends and communicate opportunities to management.
• Ensure opening, operating, and closing procedures are executed correctly.
• Maintain visual merchandising standards and store presentation.
• Support inventory management, restocking, and merchandise replenishment.
• Conduct routine audits of product placement and inventory accuracy.
• Ensure compliance with company policies, cashless transaction procedures, and operational standards.
• Enforce safety, security, and loss prevention standards.
• Ensure compliance with company policies and venue regulations.
• Maintain a clean, organized, and professional retail environment.
• Complete required reporting and documentation accurately and timely.