Front Desk Supervisor

Hampton Inn Viera•Melbourne, FL

4d•Onsite

About The Position

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences. As our Front Desk Supervisor, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Requirements

2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
Knowledge of Hilton brand standards and front desk systems is a big plus
Excellent communication, problem-solving, and multitasking skills
Experience managing budgets, reservations, and guest recovery
A calm and confident approach to high-pressure situations
Ability to work flexible shifts, including weekends and holidays
Associate's degree in hospitality or business preferred (or equivalent experience)

Responsibilities

Oversee check-ins/outs, reservations, guest inquiries, and complaints
Coach and empower your team to deliver outstanding service
Ensure fast, friendly, and accurate service at all touchpoints
Lead by example with positive guest interactions
Follow up personally on guest complaints to ensure satisfaction
Interview, train, and mentor front desk associates
Conduct ongoing coaching and performance development
Host regular team meetings and encourage open communication
Create a culture of accountability, positivity, and hospitality
Manage front desk budget, billing, and cash handling
Monitor occupancy rates, forecast demand, and implement revenue strategies
Encourage upselling and suggestive selling to boost room revenue
Oversee daily reporting, night audit, and financial accuracy
Assist with reservations to optimize ADR and occupancy
Ensure compliance with Hilton brand standards, health codes, and safety regulations
Enforce proper procedures for guest safety, key control, and emergency protocols
Participate in property inspections and maintain front desk cleanliness
Participate in the Manager-on-Duty (MOD) rotation
Be available to support team during high-traffic times and call-outs
Collaborate across departments to ensure a seamless guest experience
Assist with community engagement, events, and social media involvement