Front Desk Supervisor

Westgate Resorts•Lynden, WA

7d•Onsite

About The Position

As a Front Desk Supervisor, you will play a vital role in bringing our resort experience to life. You will lead the Front Desk, Housekeeping, and Engineering teams, creating a culture of teamwork, accountability, and exceptional service. From welcoming owners and guests to keeping resort operations running seamlessly, you will make a visible impact every day while inspiring your team to deliver their very best.

Requirements

Two to five years of customer service experience required.
High school diploma or equivalent required.
Valid driver’s license required.
Proficiency with Microsoft Office products.
Strong written and verbal communication skills in English.
Strong attention to detail, interpersonal skills, and professional judgment when interacting with owners and staff.
Ability to adapt to changing priorities, manage multiple tasks, work effectively under pressure, and consistently meet deadlines.
Ability to work independently with minimal supervision.

Nice To Haves

Previous supervisory experience preferred.
college degree preferred.

Responsibilities

Lead and oversee Front Desk, Housekeeping, and Engineering teams to maintain resort units and public areas to VI Resorts by Westgate standards for cleanliness, quality, and service.
Partner with the General Manager to ensure smooth resort operations, foster positive owner relationships, and support overall guest and owner satisfaction.
Provide support to the General Manager as needed and assume their responsibilities in their absence.
Supervise Front Desk staff, including scheduling, coaching, performance management, and hands-on operational support.
Collaborate with department leaders to develop staff schedules that meet operational needs and budget guidelines.
Support resort financial operations by monitoring fiscal performance, preparing weekly, bi-weekly, and monthly reports, reviewing variances, processing invoices, and assisting with the annual budget.
Represent the resort at HOA meetings and other resort functions as needed.
Perform other duties as assigned by resort operations leadership to support operational excellence and exceptional service.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact