Front Desk Supervisor

Crestview Management, LLC•Irving, TX

9d•Onsite

About The Position

Marriott Dallas Las Colinas is a premier business and leisure hotel located in the heart of the Las Colinas business district. We serve business travelers, event guests, and leisure visitors who expect premium service, high standards, and a polished experience. Our team takes pride in creating a welcoming, professional, and smooth experience for every guest. We are looking for people who care about quality, teamwork, accountability, and hospitality. We are seeking a motivated and experienced Front Desk Supervisor to support the daily operations of the Front Office and help lead the Front Desk team in delivering exceptional guest service. The Front Desk Supervisor is a hands-on leadership position responsible for overseeing Front Desk operations during assigned shifts, assisting team members, resolving guest concerns, and ensuring hotel and brand standards are consistently followed. The Front Desk Supervisor works closely with the Front Office Manager and other hotel departments to ensure smooth operations and a positive guest experience.

Requirements

Previous Front Desk, guest services, or hotel experience.
Strong customer service and communication skills.
Strong leadership and organizational abilities.
Ability to remain calm and professional when handling difficult guest situations.
Ability to multitask and make sound decisions in a fast-paced hotel environment.
Professional appearance and positive attitude.
Strong attention to detail.
Ability to work effectively as part of a team.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Previous supervisory or lead experience preferred.
Experience with Marriott systems and hotel property-management systems preferred.

Responsibilities

Supervise Front Desk operations during assigned shifts.
Ensure efficient and professional check-in and check-out procedures.
Monitor arrivals, departures, room assignments, and guest requests.
Assist Front Desk agents with operational questions and guest needs.
Ensure proper cash-handling and Front Desk procedures are followed.
Communicate important information and operational issues to the Front Office Manager.
Work closely with Housekeeping and other departments to address guest and operational needs.
Maintain a clean, organized, and professional Front Desk area.
Greet and assist guests in a friendly and professional manner.
Resolve guest questions, requests, and concerns promptly.
Handle escalated guest concerns when appropriate and involve the Front Office Manager as needed.
Follow up on guest issues to ensure they are properly resolved.
Promote a positive and welcoming environment for guests.
Lead by example and maintain a professional presence at the Front Desk.
Assist with training and onboarding new Front Desk team members.
Coach team members on service standards, procedures, and guest interactions.
Provide feedback to the Front Office Manager regarding team performance and development needs.
Help maintain accountability for attendance, appearance, conduct, and performance.
Support Front Desk meetings, training, and departmental initiatives.
Maintain clear communication with the Front Office Manager and hotel leadership.
Communicate effectively with Housekeeping, Engineering, Food & Beverage, Sales, and other departments.
Ensure proper shift handoffs and documentation.
Assist with coordinating special guest requests and VIP needs.
Support the Front Office Manager with departmental projects and operational improvements.
Follow hotel policies, brand standards, safety procedures, and applicable laws.
Protect guest privacy and confidential information.
Respond appropriately to emergencies and safety concerns.
Ensure Front Desk team members follow established procedures and service standards.