SUPERVISOR-MIDTOWN

Goodwill Industries of Lane & South Coast Counties & Alaska•Anchorage, AK

3d•$18 - $23•Onsite

About The Position

The supervisor assists the Store Manager in the proper store operation by performing assigned tasks and providing leadership to assigned store personnel in selling merchandise, providing excellent customer service and other tasks as assigned, by performing duties personally or through subordinate personnel. Must adhere to Goodwill Industries of Lane and South Coast Counties rules, policies, and safety procedures.

Requirements

Minimum of one year supervisory experience.
High school diploma or G.E.D.
CPR certification or ability to become CPR certified.
Must be 18 years of age or older.
Have no record or disclosure of criminal conviction that indicates a tendency towards theft, violence, dishonesty, deceit, drug manufacture of sale, moral turpitude or predatory behavior.
Must provide proof of identification and eligibility to work in the United States.
Must be able to pass a criminal background check and pass a pre-employment drug-screening.
Must meet qualitative and quantitative performance standards as established by the company.
Must possess strong interpersonal skills through command of the English language in order to work with customers and employees.
Must have basic math skills.
Must be able to perform essential functions of the Store Supervisor’s Job Description with or without reasonable accommodation.

Nice To Haves

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must be able to function independently and as part of a team in a work setting.

Responsibilities

Assists Store Manager with store operations including supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions, and supervision of store employees within the retail store, as assigned.
Responsible for the store’s operation in the Store Manager’s absence; including, but not limited to directing the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed appropriately.
Performs cashier and processing duties as needed.
Follows all customer service guidelines; strives to provide exceptional customer service to all customers, donors and employees at all times.
Handles customer/donor complaints appropriately.
Answers customer’s questions concerning location, price, and use of merchandise.
Coaches and trains staff to meet agency expectations.
Meets or exceed mystery shopper goal by 93% or higher.
Coordinates with production leads to maintain adequate supplies to meet store needs.
Plans and prepares work schedules and assigns employees to perform specific duties.
Provides clear directions and adequate supervision.
Performs store opening and closing following defined procedures, as assigned.
Maintains adequate supplies to meet store needs.
Orders merchandise or prepares requisitions to replenish merchandise on hand as assigned.
Responsibilities include assisting Store Manager in training employees, planning, assigning, and directing work, addressing complaints and resolving problems.

Benefits

Store Manager assists with store operations
Supervision of employees
Sales work
Inventory
Reconciling cash with sales receipts
Keeping operating records
Preparing daily record of transactions
Supervision of store employees
Cashier duties
Processing duties
Customer service
Handling customer/donor complaints
Answering customer questions
Coaching and training staff
Mystery shopper goal achievement
Coordination with production leads
Work schedules
Assigning employees to duties
Clear directions
Adequate supervision
Store opening and closing
Ordering merchandise
Replenishing merchandise
Training employees
Planning work
Assigning work
Directing work
Addressing complaints
Resolving problems
Well-groomed appearance
Acceptable dress
Meeting assigned goals
High standards for customer and donor service
Reporting for scheduled work regularly and on time
Notifying manager of absence
Ensuring compliance of employees with security, sales, and recordkeeping procedures
Following and enforcing all policies, procedures, and work rules
Maintaining safe working conditions
Training employees to perform tasks safely
Following and promoting all safety standards
Practicing and training safe lifting techniques
Maintaining production areas
Conducting individual and group training sessions
Ensuring open communication
Ensuring compliance with company policies, CARF standards and safety and security regulations
Carrying out supervisory responsibilities
Exhibiting high level of integrity and business ethics