Supervisor Jobs

About The Position

Requirements

• High School diploma or equivalent
• Three (3) years of experience as a caseworker or investigator in an income maintenance program
• Preferably with one year of supervisory or leadership experience
• An equivalent combination of training and experience
• Knowledge of the principles of supervision and organizing teams and workflow.
• Knowledge of program forms and documents used in determining eligibility in the program area supervised.
• Knowledge of use and application of income maintenance programs and manuals.
• Knowledge of all agency and community programs and services which could affect the client/applicant.
• Knowledge of current social and economic problems relating to the public.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to analyze and comprehend a variety of technical and administrative regulation, records, and reports.
• Ability to set priorities, implement changes and organize.
• Ability to exercise sound judgment and deal tactfully with a wide range of the public.
• Ability to establish and maintain working relationships with state and local agency individuals.

Nice To Haves

• Prior experience with Medicaid eligibility, specifically Long-Term Care programs

Responsibilities

• Supporting 5-6 specialized case workers managing active caseloads of approximately 225 case heads each.
• Reviewing complex eligibility determinations, applications, recertifications, and program transfers to ensure strict compliance with state policy and federal regulations.
• Monitoring unit workflows, reassigning cases as needed, and ensuring the team consistently meets multiple deadlines in a high-volume environment.
• Serving as the primary subject matter expert for the unit, clarifying intricate Medicaid policies and resolving complex case issues independently.
• Facilitating training progression, conducting performance evaluations, and fostering a collaborative team environment.
• Assuring compliance within assigned program areas regarding all applicable policy, rules, and statutes/regulations (local, state, and federal), including providing technical guidance and policy interpretation, as well as assuring compliance with all county and human resource policies covered by local, state, and federal regulations.
• Supervising team of staff who provide direct services, including personnel, position, and team management; selection and recruitment; employee onboarding, training, and development; performance evaluation; employee relations and disciplinary matters; and employee engagement functions.
• Assigning staff duties, relative to classification and specific to job description, communicating the expectations for successful performance of those duties and ensuring staff understands how performance will be measured.
• Ensuring efficient and effective workflows and implementing changes in work practices and procedures as needed according to programmatic and unit needs.
• Ensuring a fully staffed, competent workforce and a safe and supportive work environment for all employees.
• Performing other related duties as assigned.