Supervisor Jobs

About The Position

Requirements

• 5–10+ years of direct warranty management experience at a truck dealer, OEM, or large fleet
• Demonstrated hands-on experience submitting and appealing warranty claims with PACCAR (Peterbilt/Kenworth), Cummins, and major trailer OEMs
• Deep knowledge of OEM warranty policies, failure codes, diagnostic documentation, and labor/flat-rate structures
• Proven success recovering denied or disputed warranty claims – has won appeals, not just submitted claims
• Strong working knowledge of maintenance and fleet management systems (TMT, TMW, Cetaris, etc.)
• Financial acumen—understands warranty as a revenue protection function
• Willingness to travel to terminals and dealer locations as needed
• Must pass post-offer, pre-employment drug test and agree to company’s drug-free workplace policies

Nice To Haves

• Experience managing warranty programs for 100+ tractors
• Prior dealership warranty leadership or OEM field experience
• Can name OEM escalation contacts and understands flat-rate and failure coding dynamics
• Experience with extended warranty programs and dealer-sponsored plans
• Familiarity with multi-terminal or multi-state fleet operations

Responsibilities

• Design and implement a centralized warranty management program across all terminals and asset classes
• Establish standardized warranty workflows, documentation requirements, and SLAs
• Maintain a complete inventory of active OEM, engine, trailer, and extended warranties
• Serve as the single point of accountability for all warranty recovery outcomes
• Oversee submission, tracking, reconciliation, and appeal of all warranty claims
• Ensure warranty eligibility is verified before repairs are completed
• Review repair orders for proper failure coding, labor standards, and documentation
• Aggressively manage denied claims through formal appeal and OEM escalation
• Track and reconcile warranty credits to repair orders and general ledger
• Act as primary warranty liaison with Peterbilt/Kenworth (PACCAR), Cummins, East Trailer and other trailer OEMs
• Hold dealers accountable to performance expectations (cycle time, approval rate)
• Escalate unresolved issues through OEM regional and corporate channels
• Leverage fleet size and purchasing volume to improve warranty outcomes
• Train maintenance leaders, foremen, and technicians on warranty-eligible failures, required documentation standards, and proper diagnostic and failure code selection
• Establish “warranty champions” at major terminals (foreman or lead tech per location)
• Ensure part retention, photo requirements, and OEM procedures are followed
• Introduce and enforce RO Quality Gate – incomplete documentation = returned RO
• Produce monthly warranty performance reports for executive leadership including dollars recovered by OEM and asset class, recovery per truck/trailer, denial rates and root causes, and claim cycle times and aging
• Partner with Finance to align on GL treatment, accruals, and credit memo reconciliation
• Identify trends and systemic issues impacting warranty eligibility or recovery
• Hire, train, and manage Warranty Administrators
• Establish individual and team performance metrics tied to recovery outcomes
• Build scalable processes to support fleet growth and acquisitions

Benefits

• Meritain Aetna (offer two different health plans)
• Company Sponsored HRA card
• Dental Insurance
• Vision Insurance (offer two plans)
• Colonial Supplemental Insurance Benefits (accident, medical bridge, disability, cancer)
• Unum Life Insurance
• ER Paid Life Insurance policy, 1x annual gross
• Pet Insurance / Pet Discount Program
• EAP- Employee Assistance Program
• 401K with Company 401K match
• Profit Share Program
• Paid Time Off