Supervisor Jobs

About The Position

Requirements

• High School diploma or general education (GED).
• Two-three years related experience and/or training.
• Current CPR BLS Certification through the American Heart Association.
• Able to read and comprehend at a 12th grade level; able to communicate professionally in person and in writing.
• Must possess basic mathematical skills to complete the responsibilities of the position and includes ability to add, subtract, multiply, and divide. In. Must be familiar with common fractions, decimals compute rate, ratio, prepare and interpret graphs.
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Apply logic and reasoning to identify the strengths and weaknesses of alternative approaches, solutions, or conclusions in order to effectively resolve problems.
• Knowledge of accounting software, database software, internet software, Microsoft Office applications.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently lifts, carry, push, pull objects, including bodily motion.
• Able to sit at a desk and work on a computer for prolonged periods.
• Moving on foot to accomplish tasks, particularly from one work site to another.
• Substantial movements of the wrists, hands, and or/fingers to operate computer and other office equipment such as telephones and printers.
• Occasionally ascend/descend stairs to access different departments.
• Ability to organize and prioritize workload, work effectively and efficiently under stress.
• Ability to supervise, multitask, understand, and follow instructions.

Nice To Haves

• Experience serving a multicultural population.
• FQHC and/or public health background.
• Familiarity with Community Health Clinics and/or Indian Health Clinics

Responsibilities

• Greets patients in a courteous and respectful manner and maintains receptionist area and patient lobby clean, safe, and comfortable for patients, visitors.
• Process new patient registration in accordance with billing and medical records guidelines.
• Ensures verification and data entry of updated demographics and insurance information is completed, clinical and administrative forms and documents are completed and scanned, screens and process applications for available medical programs such as CHDP/EWW/FPACT/SFS, clinical codes are entered correctly during patient check-in.
• Complies patient information for RN triage by completing a triage slip (patient’s name, HRN #, DOB, chief complaint, payer source), verifies insurance eligibility and benefits, and obtains required administrative and clinical forms in accordance with medical department process.
• Collects payments for outstanding balances, co-pays, and services provided at the time of service and provides patients and fiscal department with accurate receipts in accordance with fiscal guidelines.
• Makes next patient appointments in accordance with medical scheduling templates and scheduling guidelines established by the Medical Director.
• Answers incoming calls and ensures new patient appointments, appointment cancellations and rescheduling of appointments are completed in a timely manner. Ensures voicemail messages and returns phone calls are completed promptly per front desk process and guidelines.
• Maintains schedules updated with status throughout the business day, assures no-shows are coded and patients are checked-in and out in a timely manner in accordance with medical department guidelines and process.
• Performs “end of day” duties: Double checks receipts, cash reconciliation, and all manual work. Completes check-off list, compiles scanned forms and submits packet to the Patient Service Manager for review. Ensure front desk forms and front office supplies are fully stocked for the next business day. Ensure the appointment report is scanned to fiscal by 10:00 am the next business day.
• Identifies patient payer sources, verifies insurance eligibility, and benefits and determines co-pays and deductibles, PCP changes needed, SFS notifications, and communicates to patients and front desk prior to appointment.
• Ensure scheduled appointments are scheduled within scheduling guidelines, PCP assignments are accurate.
• Completes administrative check offs by reviewing patient EHR, scheduling system (BMW) and identifies outstanding required administrative and clinical forms, administrative required documents such as native verifications, photo IDs, insurance cards and completion of SFS applications. Request paper chart from medical records as needed in accordance with medical records policy and guidelines.
• Ensures data entry of payer source is accurate and updated to coincide with insurance verification, sequence patient’s payer sources on the date of service in accordance to billing guidelines.
• Scans all insurance verification to EHR, edits creation date, and double checks for readability and accuracy.
• Confirm appointments and documents appointment status in BMW appointment “info box”.
• Provide the front desk with the next day’s medical printed schedules prior to the end of business day.
• Ensure the medical schedules remain booked by calling patients from the “waiting list”.
• Ability to supervise the department to ensure everyone is in compliance and performing optimally the duties of their position.