Logistics Supervisor

EPES LOGISTICS SERVICES INC•Greensboro, NC

1d•Onsite

About The Position

This position will have multiple operational supervisory responsibilities in the areas of Customer Service and Carrier Relations, all designed to promote the growth and profitability of Epes Logistics Services, Inc. The role involves coordinating the activities of Logistics Coordinators, preparing performance reviews, and interacting with department managers. It also includes assisting Sales, Marketing, and Pricing Departments in preparing customer bids and rate requests. Key responsibilities also encompass managing customer interactions, entering orders, supervising carrier performance, monitoring customer activity, and resolving complaints. Additionally, the role is responsible for securing freight capacity, tracking loads, managing carrier performance, and participating in an on-call rotation for after-hours support. The position requires adherence to all relevant regulations and active participation in the company's Quality Management System.

Requirements

Minimum high school diploma.
Minimum of 1-3 years related experience.
Strong computer skills with knowledge of Microsoft Word, Excel, etc.
Excellent work history with proven track record.
Excellent data entry skills—accuracy is very important.
Excellent communication skills.
Ability to pass pre-employment drug test.
Professional, clean, neat appearance.
No convictions of serious crimes.
Ability to read and comprehend general instructions, correspondence, and memos.
Ability to read and interpret general business periodicals.
Ability to write reports and business correspondence.
Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same.
Ability to work independently.
Ability to take initiative and be a self-starter.
Ability to plan and organize workload.
Ability to handle very detailed information.
Ability and flexibility to handle work pressure and work with interruptions.
Ability to meet work processes deadlines.
Ability to handle multiple priorities.
Ability to function as a team player.
Ability to effectively communicate with customers, employees, vendors, consultants, and auditors.
Willing to learn and accept responsibility.
Strong knowledge of acceptable Epes Logistics Services, Inc. standards.
Ability to work flexible hours as needed.
Ability to interact in a professional manner with employees, vendors, and customers.
Ability to integrate and analyze data.
Excellent mathematical skills in adding, subtracting, multiplying, dividing, and analyzing rates.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to determine reasonableness of detail and summary information as related to accounting reports.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Regularly required to sit and talk or hear.
Occasionally required to stand; walk; reach with hands and arms; stoop, kneel or crouch.
Must occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Must have good hand/finger dexterity.
Will also be required to travel various distances as needed.

Nice To Haves

Some college preferred.

Responsibilities

Coordinate the activities of a group of Logistics Coordinators in designated geographic regions and customer groups.
Coordinate and prepare Quarterly Performance Reviews.
Interact and work closely with department managers to anticipate the impact of daily business operations.
Attend applicable management meetings.
Meets weekly with Logistics Coordinators on assigned team to discuss goals and budgets for the group.
Assists Sales, Marketing, and Pricing Departments in preparing customer bids, rate requests and pricing.
Talk with customers by phone on a daily basis, identifying stated needs and developing programs to meet customer expectations.
Enter into ELS Database orders for load pick-ups which will provide accurate customer billing and carrier settlements.
Supervision of designated carrier-to-customer pick-up with time of pick-up, delivery, and special instructions as directed by the customer.
Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
Interact with sales force to identify new opportunities with existing and potential new customers.
Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated provider for investigation.
Responsible for securing adequate capacity for freight booked in assigned region.
Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.
Responsible for tracking affiliate carriers via ELS Database for on-time service.
Responsible for handling complaints concerning billing or service rendered on capacity side.
Supervise/manage performance of affiliate and partner carriers.
Coordinating with Carrier Relations specific needs to ensure capacity year around.
Participate in a rotating “on duty” schedule that includes working a partial weekend and being on duty for the following week.
Provide after hours support for critical issues as needed.
Discuss and coordinate plans and programs with the assigned Director of Operations to ensure maximum profitability and customer service.
Support other Logistics Coordinators as work balance changes to ensure that each and every opportunity is maximized.
Adhere to and comply with Federal, State, DOT, OSHA, and Company rules and regulations.
Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
Work with the Vice President of Quality to establish and promote a true quality improvement process to include the Quality Management System at the company with the involvement of all personnel.
Perform other duties as assigned or become necessary.
Ensure customer pick-up and delivery schedules are met.
Ensure that customer concerns or complaints are dealt with on a timely basis.
Development of new business.
Problem Resolution.
Process Improvement.
Record Accuracy and Integrity.
Reports.
Responsible for manpower planning of subordinates.
Responsible for performance and efficiency of all team members.