Solutions Engineer Jobs

About The Position

Requirements

• Working familiarity with Intervention Site quality systems.
• Problem-solving ability.
• Regular and predictable attendance.
• Ability to be or work on call as needed.
• Strong communication, problem-solving, and customer relationship skills.
• Ability to build strong interpersonal relationships.
• Ability to handle pressure and ambiguity effectively.
• Willingness to take on new challenges and responsibilities.
• Self-motivated and proactive approach.
• Integrity and ability to represent the company well.
• Ability to build long-term, mutually beneficial client relationships.
• Honest, committed, and trustworthy.

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Represent the customer on site by addressing production issues and building credibility through commitments.
• Maintain open communication between the Intervention Site and the contracted customer.
• Provide regular claim-status updates and seek customer feedback.
• Monitor competitor activities and report them to the TRIGO Resident Engineering Manager.
• Represent the contracted partner's interests and participate in customer meetings as needed.
• Coordinate on-site repairs and sorting with client approval.
• Analyze and resolve site issues, informing plants so they can take corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre-serial builds, trials, launches, and engineering changes.
• Report regularly, as defined by the supervisor, to the dedicated contracted partner's team or contact partner.
• Provide technical support and resolve quality issues to ensure customer satisfaction.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to the Intervention Site and contracted customer.
• Perform other duties as assigned.