Quality Resident / Automotive Liaison - 2nd shift

TRIGO Global Quality Solutions•Toledo, OH

41d•Onsite

About The Position

TRIGO Quality Solution is hiring a full-time Quality Resident Engineer in Toledo, Ohio, for the second shift. The Quality Resident Engineer serves as the customer's on-site representative, providing technical support, resolving issues, and maintaining open communication between the Intervention Site and the customer. The role builds customer relationships, addresses production problems promptly, suggests improvements, and provides regular claim updates to maintain trust and credibility. The position works with customers and plants to coordinate on-site repairs and sorting, investigate site issues, communicate corrective actions, audit product handling, and support prototypes, pre-serial builds, trials, launches, and engineering changes. The role also stays current on technical, quality, and business topics through training and meetings, and performs other duties as assigned.

Requirements

Working familiarity with Intervention Site quality systems.
Problem-solving ability.
Regular and predictable attendance.
Ability to be or work on call as needed.
Strong communication, problem-solving, and customer relationship skills.
Ability to build strong interpersonal relationships.
Ability to handle pressure and ambiguity effectively.
Willingness to take on new challenges and responsibilities.
Self-motivated and proactive approach.
Integrity and ability to represent the company well.
Ability to build long-term, mutually beneficial client relationships.
Honest, committed, and trustworthy.

Responsibilities

Build strong, professional relationships with customers at the plant level.
Represent the customer on site by addressing production issues and building credibility through commitments.
Maintain open communication between the Intervention Site and the contracted customer.
Provide regular claim-status updates and seek customer feedback.
Monitor competitor activities and report them to the TRIGO Resident Engineering Manager.
Represent the contracted partner's interests and participate in customer meetings as needed.
Coordinate on-site repairs and sorting with client approval.
Analyze and resolve site issues, informing plants so they can take corrective action.
Regularly audit customer product handling.
Support prototypes, pre-serial builds, trials, launches, and engineering changes.
Report regularly, as defined by the supervisor, to the dedicated contracted partner's team or contact partner.
Provide technical support and resolve quality issues to ensure customer satisfaction.
Stay updated on technical, quality, and business topics through regular training and meetings.
Address customer technical requirements and provide support.
Suggest improvements to the Intervention Site and contracted customer.
Perform other duties as assigned.