Social Media Specialist Jobs

About The Position

Requirements

• Strong copywriting skills with the ability to write with clarity, personality, and tonal awareness across platforms.
• A genuine passion for social media. You are fluent on Instagram, Facebook, X, TikTok, Threads, Reddit, and LinkedIn, and understand the culture and expectations of each platform.
• Critical thinking and sound judgment. You can read a situation and determine the right response without a script for every scenario.
• The ability to engage proactively and reactively, shifting naturally between initiating and resolving conversations.
• Strong organizational skills and the ability to manage multiple conversations across multiple platforms independently.
• High school diploma or equivalent required.
• Must be authorized to work in the United States.

Nice To Haves

• A passion for the RV lifestyle, camping, or the outdoors.
• RV industry or product knowledge is a plus.
• Prior experience in customer service, community management, or social media in any context, professional or otherwise.
• Familiarity with Salesforce or another CRM platform.
• Experience with Sprout Social or a comparable social media management tool.

Responsibilities

• Own each customer interaction, ensuring every person who reaches out feels heard, helped, and valued.
• Respond to comments, questions, and direct messages across all brand social platforms in a timely, accurate, and on-brand way.
• Proactively engage with followers, community members, and relevant conversations to strengthen brand relationships and keep conversations going.
• Participate authentically in the spaces where our audience already gathers, including Facebook, Reddit, and beyond.
• Write in a way that reflects the Camping World brand voice while adapting naturally to each platform's tone and culture.
• Resolve issues with empathy, turning challenging interactions into positive experiences wherever possible.
• Escalate when needed and follow through until the issue is resolved.
• Monitor brand mentions and social conversations to identify engagement opportunities and surface anything that needs attention.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• comprehensive benefit package including medical, dental, vision and more! (Full-time associates)
• access to dental & vision coverage! (Part-time associates)