Social Media Content Specialist - English - Remote in US

dentsu•Time, IL

17d•$14 - $17•Remote

About The Position

ICUC has been a global leader in Social Media solutions for over 20 years, with a team of over 350 people in over 35 countries, covering 50 languages. The company focuses on creating common ground between brands and audiences across communities and social media. This is an open opportunity for future roles, and applications are welcome at any time. The role requires flexibility to work a variety of shifts, including evenings and weekends, with available shifts being 8AM-4PM, 4PM-12AM, and 12AM-8AM North American Central Time.

Requirements

Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
Experience managing social platforms, specifically moderating and engaging
Ability to write for brands and adapt tone for different audiences
Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
Strong organizational skills, reliability, and excellent customer service instincts
Access to reliable, high-speed internet suitable for remote work

Responsibilities

Moderating and responding to comments across our clients' social channels using their unique brand voice.
Writing thoughtful, engaging content to spark conversations and drive engagement.
Ensuring online communities are safe, respectful, and aligned with client guidelines.
Escalating issues, insights, or trends to the internal team when needed.
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.