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IT System Administration - Senior/Specialist (ServiceNow System Administrator)
State of Washington • Thurston County – Olympia, WA1d • Onsite
Servicenow System Administrator Jobs
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ServiceNow System Administrator
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IT System Administration - Senior/Specialist (ServiceNow System Administrator )
State of Washington•Thurston County – Olympia, WA
•Onsite
About The Position
The Senior ServiceNow System Administrator is a critical member of the Department of Children, Youth, and Families (DCYF) IT Operations team and serves as the primary administrator and technical authority for the ServiceNow platform. The platform supports IT service delivery, workflow automation, business operations, and organizational efficiency across the Department. The role is responsible for platform stability, functionality, security, and continuous improvement, supporting DCYF’s mission to protect children and strengthen families. The position serves as the technical and strategic lead for ServiceNow platform administration, governance, standards development, innovation, and continuous improvement. It partners with HR, IT, business stakeholders, vendors, and leadership to deliver secure, scalable, and AI-enabled solutions. The role reports to the IT Supervisor for Content Management, who reports to the Senior Manager of IT Operations, under the direction of the Deputy Chief Information Officer and Chief Information Officer. The position is located in Thurston County, Olympia, Washington. The listed salary range is $94,620.00–$127,248.00 monthly. The posting closes November 18, 2026.
Requirements
- Bachelor’s degree in information technology, computer science, business administration, human resources information systems, or a related field, and two years of system administrator experience; or an equivalent combination of education and experience.
- Six or more years of progressively responsible ServiceNow administration experience.
- Experience supporting enterprise-level ServiceNow environments.
- Experience working with both HR and IT service delivery processes.
- Advanced ServiceNow administration expertise.
- Experience administering ITSM and HRSD modules.
- Experience with ServiceNow platform governance and standards development.
- Knowledge of integrations, APIs, security models, and data governance.
- Experience with workflow automation and process optimization.
- Experience implementing and supporting AI-enabled platform capabilities.
- Strong understanding of platform architecture and release management.
- Demonstrated ability to lead enterprise initiatives without direct authority.
- Strong stakeholder management and facilitation skills.
- Ability to drive organizational change and adoption.
- Excellent written and verbal communication skills.
- Ability to influence strategic decision-making.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
Nice To Haves
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Certified Implementation Specialist certifications.
- ServiceNow Certified Technical Architect or equivalent advanced certification.
- ITIL Foundation or higher certification.
- Experience implementing ServiceNow AI, Predictive Intelligence, Virtual Agent, Now Assist, or other AI-driven capabilities.
- Experience with enterprise platform governance programs.
- Experience leading digital transformation initiatives.
- Experience supporting public sector, healthcare, higher education, or large enterprise environments.
- Experience managing ServiceNow roadmaps and platform strategy.
- Experience with ServiceNow Flow Designer.
- Experience with IntegrationHub.
- Experience with CMDB governance.
- Experience with Service Portal or Employee Center.
- Experience with Performance Analytics.
- Knowledge of enterprise architecture frameworks.
- Experience with Agile product delivery methodologies.
Responsibilities
- Serve as the senior administrator and technical lead for the ServiceNow platform.
- Develop, implement, and maintain platform governance, architecture standards, and operational procedures.
- Establish enterprise standards for HR Service Delivery (HRSD) and IT Service Management (ITSM) capabilities.
- Ensure platform configurations align with organizational goals, security requirements, and ServiceNow best practices.
- Develop roadmaps that align platform investments with strategic objectives.
- Partner with HR, IT, security, governance, and business stakeholders to design and deliver enterprise solutions.
- Facilitate cross-functional discussions to align business needs with technical capabilities.
- Oversee platform enhancements and ensure adherence to established standards.
- Support incident resolution, root-cause analysis, and continuous service improvement.
- Lead organizational change initiatives associated with ServiceNow implementations and enhancements.
- Communicate platform strategy, priorities, risks, and decisions transparently and in a timely manner.
- Develop communication plans and stakeholder engagement strategies.
- Establish performance metrics and dashboards to evaluate platform effectiveness.
- Identify opportunities to streamline processes and improve service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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Based on current job postings on Teal, the average Servicenow System Administrator salary in the US is approximately $142,000 per year, with a typical range of $90,000 to $202,000.
