ServiceNow System Administrator/Development Lead

State Street•Princeton, NJ

10d•$90,000 - $157,500

About The Position

State Street is seeking a hands-on ServiceNow System Administrator / Development Lead to own the stability, release cadence, and lifecycle of its ServiceNow instances. The role oversees the platform’s promotion rotation and owns instance clones, upgrades, and maintenance, while leading a distributed team of administrators and developers. The role is based in the USA or Canada, with working hours aligned to US Eastern Time. It participates in the Lead rotation, including Saturday morning ET on assigned weeks, with compensatory time per local policy, backup coverage, and occasional after-hours upgrade support. The salary range is $90,000–$157,500 annually for the primary location; the applicable range may differ for other locations. Employees may participate in State Street’s benefits program, including retirement savings with company match, insurance coverage, paid time off, an Employee Assistance Program, incentive compensation eligibility, and certain tax-advantaged savings plans. State Street also describes inclusive development opportunities, flexible work-life support, paid volunteer days, and employee networks.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
At least 5 years of ServiceNow administration and development experience, including at least 2 years leading administrators or developers or owning a release process.
Experience running and coordinating releases, clones, and family upgrades on a large enterprise instance; financial-services experience is preferred.
Experience managing on-call or release rotations across multiple time zones.
Advanced ServiceNow administration skills, including update sets, application repository, clone management, upgrade and skipped-record handling, and instance performance.
JavaScript skills for server and client development, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, and REST/SOAP.
Experience with ReleaseOps or ServiceNow DevOps, ATF, Instance Scan, source control, and ITIL Change and Release Management.
Required ServiceNow Certified System Administrator (CSA) certification.
Based in the USA or Canada, with working hours aligned to US Eastern Time.
Ability to participate in the Lead rotation, including Saturday morning ET on assigned weeks, backup coverage, and occasional after-hours upgrade support.
Calm, methodical execution under pressure, with discipline around checklists and evidence.
Ability to coach and mentor others rather than doing all work personally.
Clear communication with technical, business, and audit audiences across time zones.

Nice To Haves

Experience coordinating releases, clones, and family upgrades in financial services.
Certified Application Developer (CAD) certification.
Any ServiceNow Certified Implementation Specialist certification.
ITIL Foundation certification.

Responsibilities

Own the promotion rotation, including pool membership and order, balanced workload, and alignment with the platform calendar.
Approve like-for-like promotion swaps and backfill gaps resulting from PTO, holidays, or attrition.
Set and maintain the promotion runbook, go/no-go criteria, and pre-check standards.
Review each promotion window’s outcomes, including failed or backed-out deployments, collisions, and defects; drive root-cause analysis and runbook updates.
Lead the transition from manual preview and commit to ServiceNow ReleaseOps, including scheduled Releases, Deployment Requests, Runbook Tasks, and ATF, Instance Scan, and Change approval gates.
Evaluate On-Call Scheduling for managing the rotation roster and Change blackout or maintenance schedules for freezes and no-promotion weeks.
Enforce the promotion path with approved Change, test evidence, and peer review.
Own the clone calendar; schedule, execute, and verify clones of non-production instances.
Maintain clone profiles, exclusions, and data preservers, and perform post-clone cleanup.
Ensure non-production data handling meets State Street data-protection requirements.
Plan and lead ServiceNow family upgrades and patches.
Run skipped-record review and remediation, and coordinate ATF regression testing.
Track upgrade notices, KB advisories, and plugin and Store app updates.
Monitor instance health and performance, and remediate errors, slow transactions, and failing scheduled jobs.
Manage users, groups, roles, ACLs, system properties, plugins, and MID Servers according to least-privilege standards.
Resolve platform incidents and own ServiceNow support cases through closure.
Lead and mentor administrators and developers, including the global development team; review code and configuration for quality, performance, and upgradability.
Define and enforce development standards for scoped apps, update set practices, ATF coverage, and documentation.
Partner with the Platform Architect and Product Owners to estimate and plan releases.
Participate in the Lead rotation, including assigned Saturday morning ET coverage, backup coverage, and occasional after-hours upgrade support.

Benefits

Retirement savings plan (401K) with company match.
Basic life, medical, dental, vision, long-term disability, and other optional additional insurance coverage.
Paid time off, including vacation, sick leave, short-term disability, and family-care leave.
Access to the Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.