ServiceNow System Administrator
About The Position
GDIT is seeking a System Administrator Specialist to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID), under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. The role performs daily system configuration and operational activities for NIAID’s ServiceNow environment and related platforms. It supports system performance, resource utilization, user access, and stable, secure, efficient operations across ITSM, ITOM, CMDB, SecOps, VR, and integrated systems. The position requires hands-on operational support, familiarity with enterprise platforms, and experience providing system administration services in a large, complex environment. GDIT describes itself as a place for career growth, internal mobility, comprehensive benefits and wellness packages, and a military-friendly workplace. The position is remote, open to any location, has 40 scheduled weekly hours, and requires less than 10% travel. The stated likely salary range is $72,250–$97,750, with actual compensation dependent on experience, geographic location, and possibly contractual requirements.
Requirements
- Ability to obtain and maintain NIH Public Trust.
- Bachelor’s degree or equivalent experience.
- At least 3 years of experience performing system administration in a large computer-based environment.
- Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations.
- Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms.
- Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring.
- Familiarity with ITSM or IT operations workflows.
- Experience assisting users with system access, navigation, and troubleshooting.
- Experience documenting procedures and following structured change management practices.
- Ability to analyze system performance, resource utilization, and capacity trends.
- Strong problem-solving, communication, and customer support skills.
Nice To Haves
- ServiceNow certification such as CSA or a related module-specific certification.
- Experience supporting ServiceNow ITOM, CMDB, Discovery, Service Mapping, or Integration Hub.
- Experience configuring and supporting MID Servers.
- Experience with REST or SOAP API interactions.
- Familiarity with log analysis tools or platform monitoring dashboards.
- Experience supporting compliance-driven federal environments.
- Experience creating runbooks, SOPs, and operational checklists.
- Experience troubleshooting basic JavaScript or platform logic issues.
Responsibilities
- Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems.
- Monitor and optimize system performance, resource utilization, data throughput, and platform stability.
- Conduct system capacity analysis and assist with long-term scalability planning.
- Maintain user accounts, roles, permissions, and access controls in accordance with NIH and NIAID security standards.
- Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks.
- Assist users with access to and use of business systems, providing Tier 2 support for ServiceNow and related tools.
- Monitor integrations, jobs, and transactions for reliability and timely execution.
- Coordinate with developers, architects, and business analysts to support deployments and validate operational readiness for releases.
- Maintain documentation for system procedures, configurations, operational tasks, change records, and runbooks.
- Perform log reviews, error analysis, and basic root cause analysis for operational incidents.
- Support backup, restore, and disaster recovery testing as part of continuity-of-operations requirements.
- Participate in formal and informal review checkpoints throughout the development and release lifecycle.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) plan with company match.
- Competitive pay and paid time off.
- Medical plan options, including some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time.
- Paid holidays, including typically 10 paid holidays per year.
- Paid parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
- Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
