ServiceNow Administrator
About The Position
The ServiceNow Administrator will serve as the primary administrator for a mature enterprise ServiceNow platform used for IT Service Management (ITSM) and Strategic Portfolio Management (SPM). The role supports day-to-day platform operations and contributes to operational stability, platform enhancements, governance improvements, technical debt reduction, and an upcoming platform upgrade. The administrator will work with business and IT stakeholders in a highly visible environment, supporting platform configuration, integrations, security, performance, releases, and users. The position is a contract role based in Fort Collins, Colorado, with a hybrid workplace arrangement. The listed pay range is $60.00–$76.00 per hour. The posting describes potential benefits for eligible temporary-role employees, subject to eligibility, job classification, length of employment, and applicable plan terms.
Requirements
- At least 5 years of ServiceNow Administration experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong ITSM administration experience.
- Strong Strategic Portfolio Management (SPM) experience.
- Expertise in ServiceNow upgrade and release management.
- Experience with Business Rules, Client Scripts, UI Policies, Flows, and Notifications.
- Experience with ACLs, security administration, user roles, and groups.
- Experience with reporting, dashboards, and Performance Analytics.
- IntegrationHub and API integration experience.
- Strong stakeholder communication and consulting skills.
Responsibilities
- Administer and support the enterprise ServiceNow platform and serve as the primary point of contact for day-to-day platform administration.
- Configure and maintain workflows, forms, business rules, notifications, catalog items, and platform integrations.
- Support ongoing ITSM and Strategic Portfolio Management (SPM) enhancements.
- Partner with business and IT stakeholders to gather requirements and implement improvements.
- Troubleshoot platform issues, security concerns, user access requests, and performance challenges.
- Support platform upgrades, testing, release management, and post-upgrade validation.
- Improve platform governance and reduce technical debt.
- Monitor platform performance, security, and data integrity.
- Develop and maintain documentation, knowledge articles, and administrative processes.
- Provide user support and training as needed.
Benefits
- Medical, dental, and vision coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth contribution options, if eligible.
- Life insurance, including voluntary life and AD&D coverage, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health spending account (HSA), if eligible.
- Dependent care spending account (DCFSA), mentioned among potential benefits.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
- Critical illness, accident, and hospital coverage, mentioned among potential benefits.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
