ServiceNow Administrator

LinTech Global•Orlando, FL

5d•Hybrid

About The Position

Dexian Government Solutions is recruiting for a ServiceNow Administrator to support its contract at CPE ST3 in Orlando, Florida. This is a hybrid, hands-on individual contributor role administering, configuring, and enhancing the ServiceNow platform while supporting Microsoft Power Platform and SharePoint Online solutions for software development teams and mission-focused IT operations. The position also contributes to light application development, workflow automation, and system integration. The administrator partners with developers, business users, and IT stakeholders to sustain secure and reliable business solutions. The role supports ServiceNow administration and ITSM operations, software development workflows, integrations with enterprise platforms, and development, test, and production instance activities. It also supports SharePoint Online and Power Apps, Power Automate, and Power BI solutions; performs troubleshooting and root-cause analysis; maintains CMDB and service/application data where applicable; and follows access, audit, change-control, configuration-governance, and cybersecurity requirements appropriate for a government environment. The administrator gathers requirements, documents technical designs and testing, maintains procedures and knowledge articles, and supports and trains end users and technical teams. An active DoD Secret clearance and an IAT II certification, such as Security+, are required to start. The role also requires customer approval and successful completion of a pre-employment background screening.

Requirements

Four or more years of relevant hands-on enterprise experience with ServiceNow administration/configuration and demonstrated experience supporting Microsoft Power Platform and/or SharePoint Online.
Proficiency with core ServiceNow administration, including users, groups, roles, ACLs, forms, workflows, business rules, client scripts, Flow Designer, and update sets.
Experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge, and Service Catalog, including configuration and operational troubleshooting.
Working knowledge of JavaScript, ServiceNow scripting, REST APIs, and enterprise application integrations; ability to perform minor enhancements and troubleshoot application-level issues.
Experience promoting changes between ServiceNow environments, performing platform maintenance, supporting upgrades, and validating changes through testing.
Understanding of SDLC, Agile delivery, defect/change management, release processes, and development-team support needs.
Hands-on familiarity with Power Apps, Power Automate, and Power BI, including maintaining or troubleshooting existing business solutions.
Experience administering SharePoint Online sites, permissions, lists, and libraries, and supporting integrations with Microsoft 365 or Power Platform.
Strong analytical, communication, documentation, and stakeholder collaboration skills; ability to manage priorities and independently resolve complex production issues.
IAT II certification, such as Security+, is required to start.
DoD Secret clearance is required to start; the role also requires customer approval and successful completion of a pre-employment background screening.

Responsibilities

Administer and maintain ServiceNow instances, users, groups, roles, access control lists, properties, plugins, update sets, and platform configurations.
Configure and support ITSM processes and modules, including Incident, Problem, Change, Asset, Request, Service Catalog, and Knowledge Management, as required.
Build and maintain catalog items, record producers, forms, lists, business rules, client scripts, UI policies, notifications, and Flow Designer automations.
Configure intake, defect tracking, enhancement requests, change approvals, release coordination, and deployment-related workflows for software development operations.
Collaborate with software developers and DevOps personnel to integrate ServiceNow with development tooling, Microsoft 365, Power Platform, SharePoint, and other enterprise platforms using REST APIs and supported connectors.
Manage development, test, and production instance activities, including update-set promotion, application deployment coordination, cloning support, regression testing, and release validation.
Configure dashboards, reports, performance indicators, service-level metrics, and data quality controls.
Administer and support SharePoint Online sites, lists, document libraries, access permissions, metadata, and business-process integrations with Microsoft 365.
Configure, troubleshoot, and maintain Power Apps (Canvas and Model-Driven), Power Automate cloud flows, and Power BI reports or dashboards.
Perform light application development and enhancements, including JavaScript scripting, forms, low-code apps, API integrations, data connections, and small utility or workflow solutions.
Troubleshoot platform issues, script errors, permissions, workflows, performance problems, and failed integrations; perform root-cause analysis and corrective actions.
Maintain CMDB and service/application data where applicable, including relationships, ownership, lifecycle accuracy, and integrations with asset or discovery processes.
Enforce least-privilege access, auditability, configuration governance, change controls, and cybersecurity requirements appropriate for a government environment.
Gather requirements; document configurations, technical designs, testing evidence, standard operating procedures, and knowledge articles; train and support end users and technical teams.