ServiceNow Platform Administrator
About The Position
Accelera Solutions is seeking a ServiceNow Platform Administrator to support a DoD customer in implementing an enterprise IT service delivery model. The program delivers capabilities and services for an enterprise ITSM solution, enterprise service desk, and endpoint management, with the goal of providing consistent, secure, high-quality, and cost-effective services that enable mission success and improve the end-user experience. This full-time position is based on-site in Chantilly, Virginia, five days per week, to support self-hosted ServiceNow instances and their environment. The administrator oversees platform health, usage, operations, performance, architecture, patches and upgrades, development pipelines, production support, and instance clones. The role also participates in Agile Scrum activities and an off-hours on-call support rotation. An active DoD Secret clearance is required.
Requirements
- 12 or more years of relevant experience.
- Experience as a ServiceNow Platform Administrator within a large enterprise.
- Experience operating within cross-functional teams and groups.
- Active DoD Secret clearance.
- Bachelor’s degree in engineering, computer science, or a related technical discipline.
- At least one of the following certifications: Certified ServiceNow Administrator or Certified ServiceNow Developer.
- Must meet DoD 8570/8140 Cyber Workforce Compliance requirements.
- Ability to work on-site in Chantilly, Virginia, five days per week.
- Experience managing and maintaining self-hosted ServiceNow instances.
Nice To Haves
- Ability to contribute to the development of program architecture and standards.
- Experience with Continuous Integration/Continuous Deployment (CI/CD) and SecDevOps processes and tools.
- Strong interest in agile software development practices and experience delivering deployable software in short sprints.
- Experience with SSO/ICAM and performing basic development tasks in ServiceNow.
Responsibilities
- Create and maintain internal technical documentation, manuals, policies, and processes for operating and running the ServiceNow platform.
- Anticipate issues, formulate remedial actions, and apply technical, diagnostic, and troubleshooting skills.
- Collaborate with developers, program managers, testers, and production support engineers to implement technical solutions iteratively.
- Oversee platform health, usage, operations, and performance.
- Maintain an understanding of enterprise and platform architecture related to managing ServiceNow instances.
- Manage platform patch and upgrade cycles, coordinating with teams to minimize impact.
- Oversee the development pipeline and assist with update set promotions to ensure a consistent, reliable process for production releases.
- Assist with production troubleshooting and provide logs, data, and artifacts to support the environment.
- Operate existing platform applications and features and provide production support.
- Assist with cloning production to lower instances, coordinating preservation and exclusion rules to maximize benefits while minimizing disruption.
- Keep up to date with industry trends and developments.
- Perform architecture design and reviews as required and ensure initiatives align with the future state.
- Identify platform risks, opportunities, compliance issues, and other architectural concerns.
- Participate in Agile Scrum sprint planning, artifact creation, sprint and regression testing, demonstrations, retrospectives, and solution releases as requested.
- Participate in an off-hours on-call support rotation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
