Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of property maintenance experience (multi-family preferred).
• Ability to lift and carry up to 50 pounds and comfortably use ladders and stairs.
• Strong attention to detail, time management, and communication skills.
• Ability to work a flexible schedule, including evenings, weekends, and on-call rotations.

Nice To Haves

• HVAC, boiler, plumbing, electrical, and appliance repair experience preferred.

Responsibilities

• Complete resident maintenance work orders promptly, accurately, and with quality workmanship.
• Assist with apartment turnovers, including painting, cleaning, appliance checks, and general repairs to ensure units are move-in ready.
• Perform repairs and maintenance on apartment systems, including plumbing, electrical, HVAC, appliances, and fixtures, within the scope of training and certification.
• Conduct regular inspections and preventative maintenance on apartments, grounds, and common areas.
• Identify, document, and report maintenance issues that may impact safety, habitability, or property condition.
• Maintain pools and pool equipment where applicable, following required health and safety standards.
• Keep the maintenance shop, tools, and equipment clean, organized, and in good working condition.
• Perform snow removal and seasonal maintenance as needed.
• Perform other duties as assigned to support property operations.
• Adhere to OSHA, Worker’s Compensation, Fair Housing, and all applicable local, state, and federal regulations.
• Follow all company safety procedures and use appropriate protective equipment (PPE).
• Safely handle, store, and dispose of chemicals, tools, and materials.
• Participate in the on-call rotation and respond to after-hours maintenance emergencies as required.
• Deliver outstanding service to residents, responding to requests with professionalism, courtesy, and urgency.
• Communicate effectively with the Service Manager and Community Director regarding work status, recurring issues, safety concerns, and unit readiness.
• Provide clear explanations to residents when repairs are completed or follow-up is needed.
• Represent Acme Residential with integrity, respect, and a customer-first mindset in all resident, vendor, and team interactions.

Benefits

• Competitive pay
• Bonus & commission opportunities
• Generous paid time off (vacation, holidays, sick, parental leave)
• 401(k) with company match
• Employee housing discounts
• Medical, dental & vision coverage
• FSA, pet insurance, tuition reimbursement
• Career development, paid training, & employee recognition programs