Cape Fear Auto Care Service Manager

AUDI JLR LOTUS BMW MOTOWilmington, NC
Onsite

About The Position

Cape Fear Auto Care is not just another repair shop. We are building a premium, all-makes-and-models automotive repair business inside a state-of-the-art dealership facility, and we are looking for the person who can help us launch it, staff it, manage it, and grow it.

Requirements

  • Automotive service, repair, or fixed operations experience
  • Prior experience as a shop manager, service advisor, foreman, technician leader, or similar role
  • Strong ability to recruit, lead, and motivate technicians
  • Excellent customer communication and follow-up skills
  • Understanding of repair estimates, labor times, parts, and shop workflow
  • Professional, organized, and process-driven
  • Comfortable working with all makes and models
  • Entrepreneurial mindset with the desire to help build a new business
  • High standards for quality, cleanliness, and customer satisfaction

Responsibilities

  • Help launch and build Cape Fear Auto Care from the ground up
  • Recruit, interview, and help hire qualified automotive technicians
  • Lead and manage the technician team
  • Oversee daily shop workflow, scheduling, repair orders, and productivity
  • Communicate with customers throughout the repair process
  • Prepare and explain service estimates and repair recommendations
  • Ensure repairs are completed properly, efficiently, and to a high standard
  • Maintain a clean, organized, professional, dealership-level facility
  • Work with ownership to grow the business and create a premium customer experience
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