Manager, Client Service

SGS • North Sioux City, SD

1d

About The Position

This position is responsible for the implementation of primary goals, operating plans, policies and short/long range objectives for the Client Service Department of the business unit.

Requirements

• 4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience Required
• 5+ years of laboratory experience Required
• 3+ plus years in a supervisory role Effective problem prevention and problem-solving skills Required
• Written and verbal communication skills necessary to cross multiple disciplines Required
• Proficiency with Microsoft Word and Excel Required
• Proficiency with LIMS and Client Portal systems Required
• Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions Required

Responsibilities

• Facilitates client concerns and requests and communicates to appropriate personnel
• Manage Client Service Department to maintain or improve efficiency and quality of laboratory
• Communicate necessary changes or information to department personnel.
• Ensures procedures are performed accurately and consistently throughout the Client Service Department
• Hires personnel, determines technical training needs of personnel and oversees all employee related issues
• Conducts employee performance reviews and provides ongoing guidance for continued employee development
• Evaluate client concerns, complaints and trends Recommend changes to accommodate client needs to ensure customer satisfaction
• Maintains confidentiality of both client and company protocols
• Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standard

What This Job Offers

• Job Type: Full-time
• Career Level: Manager