Service Manager Jobs

About The Position

Requirements

• Experienced automotive Service Advisor or service leader with a track record of strong performance and customer care.
• Ability to sell, explain, listen, coach, and follow through.
• Ability to bring organization to a busy lane.
• Ability to stay composed when the day gets challenging.
• Ability to hold yourself to the same standards you expect from others.
• Comfortable using performance reports and dealership technology to identify opportunities.
• Understanding that leadership means helping others improve, not simply telling them to work harder.
• The ability to lead by example is essential.

Nice To Haves

• Previous management experience is welcome.
• Volkswagen or other import-brand experience is a plus.

Responsibilities

• Own the service lane. Oversee daily activity, coordinate advisor coverage, manage customer flow, and keep the team organized and responsive.
• Set the standard for professional greetings, thorough write-ups, and a smooth service experience.
• Coach advisors and drive performance. Help each advisor achieve established key performance indicators, including sales, gross profit per repair order, hours per repair order, effective labor rate, recommended-service conversion, and customer satisfaction.
• Review results, identify opportunities, and provide coaching that leads to improvement.
• Champion the customer experience. Build trust through clear explanations, accurate expectations, timely updates, and an exceptional delivery process.
• Step in early to resolve concerns and help turn first-time guests into loyal customers.
• Make great processes happen consistently. Reinforce tablet write-ups at the vehicle, complete multipoint inspections, timely presentation of recommendations, proper customer authorization, declined-service tracking, and active delivery.
• Help advisors communicate the value of needed maintenance and repairs without pressure or shortcuts.
• Keep work moving. At stores with fewer than 15 technicians, this position also includes repair order dispatch.
• Assign work based on technician skills and availability, monitor progress, balance workloads, and communicate changing completion times to advisors.

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.