Manager Client Service

Tandem Theory • Dallas, TX

51d • Remote

About The Position

Tandem Theory is seeking a Manager Client Service to support client retention and growth by keeping accounts running smoothly. This individual-contributor role is the primary day-to-day contact for a portfolio of smaller accounts and supports senior Client Services leadership on a larger account. The position works with creative, strategy, analytics, digital, and media teams to turn client needs into clear direction, keep projects on track, and ensure work meets client expectations. There are no direct reports. The company prioritizes applicants in the Dallas–Fort Worth area because of client and team locations.

The role includes managing client relationships and communications, translating requirements into internal briefs, coordinating project plans and deliverables, and keeping clients informed. It also supports marketing technology projects such as CRM implementations and data warehousing. The Manager Client Service is expected to understand clients’ business and marketing goals, review deliverables for quality, identify potential growth opportunities, flag issues, and maintain current account and project management tools. Tandem Theory describes its culture as collaborative, fast-moving, and oriented around teamwork, transparency, trust, efficiency, direct communication, and data-informed work.

The company describes its work model as work-from-anywhere, using its Dallas office as a coworking space as needed. The role involves extended periods using a computer, telephone, copier, or other office equipment; occasional long, irregular hours; frequent interruptions; and video calls. Occasional bending, pulling, pushing, and reaching may be needed to access work materials. Employees must communicate effectively and maintain professionalism under stress. New employees must provide proof of identity and employment authorization and pass a background screening. Visa sponsorship is unavailable, and applicants residing in California are not being accepted.

Requirements

• At least 5 years of experience in account management or client services; agency experience is preferred.
• Bachelor’s degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent experience.
• Strong project management and organizational skills, including the ability to manage multiple accounts simultaneously.
• Polished, confident written and verbal communication skills and the ability to handle sensitive conversations and critical feedback diplomatically.
• Familiarity with digital marketing, including creative, eCRM, analytics, and technology.
• Relationship-oriented, positive, and diplomatic approach.
• Curiosity and eagerness to learn, including asking why processes are done a certain way.
• Pragmatic, positive attitude toward change.
• Comfort asking for help and knowing when to escalate.
• Close attention to detail while maintaining a big-picture perspective.
• Ability to thrive in a fast-paced, collaborative, deadline-driven environment.
• Proficiency with Google Workspace, including Sheets, Docs, and Slides, and Microsoft Office, including Outlook, Word, PowerPoint, intermediate Excel, and Teams.
• Ability to communicate effectively verbally and in writing and maintain professionalism under stress.
• Must provide documented proof of identity and employment authorization and pass a background screening.
• Applicants must not reside in California; the company does not provide work visa sponsorship.

Nice To Haves

• Agency account management or client services experience.
• Experience supporting or managing marketing technology projects, with enough technical familiarity to communicate with development teams, understand project requirements, and bridge the gap between technical teams and clients.
• Applicants located in the Dallas–Fort Worth area are prioritized.

Responsibilities

• Own client relationships and represent the agency through polished, positive, and professional communication, including routine updates and difficult conversations.
• Receive and clarify critical client feedback, then translate it into a clear action plan for the team.
• Serve as the day-to-day client contact for several accounts and support senior leadership on a larger account.
• Gather client requirements and translate them into clear briefs for internal teams.
• Build project timelines, track deliverables, and follow up to keep work on schedule.
• Partner with internal and client teams on marketing technology projects, including CRM implementations and data warehousing; coordinate planning, workflows, timelines, and deliverables while keeping clients informed.
• Learn each client’s business and marketing goals and consider them as work moves through the agency.
• Schedule client meetings and prepare agendas, recaps, and next steps; send regular status updates, progress reports, and requests for information.
• Review deliverables for accuracy and quality before they are sent to clients.
• Identify potential growth opportunities and bring them to Client Services leadership.
• Flag resource or timeline issues early and escalate when needed.
• Keep account and project management tools current.
• Build strong working relationships with clients, internal teams, partners, and vendors.
• Look for ways to work more efficiently, including using AI tools to streamline processes.

Benefits

• 85% employer-paid medical insurance.
• Eligibility to participate in vision and dental insurance.
• Company-paid short-term disability and long-term disability coverage.
• Company-paid contribution toward Basic Life and AD&D insurance.
• Generous 401(k) retirement contribution plan, eligible after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager