Service Manager - BTR - Multi-Site

BH Management Services, LLC•Colorado Springs, CO

51d

About The Position

The Service Manager Build to Rent coordinates employees who repair and maintain buildings and facilities. The position prepares work schedules, assigns work, oversees work quality, and may support new construction or modifications to existing properties. Responsibilities also include maintaining adequate repair-supply inventory and monitoring the monthly maintenance budget. This manager makes multiple site visits each week and oversees one to four communities at a time, while delivering responsive service to internal and external customers and representing the company professionally and courteously. The role requires scheduling and directing maintenance staff, inspecting properties for maintenance needs and liability hazards, maintaining grounds and property appearance, and supporting rehabilitation and construction projects. The Service Manager also maintains property-issued tools, stays informed about relevant regulations and industry issues, participates in staffing and training activities, and may help conduct written property safety audits. The regular schedule is Monday through Friday, though it may vary with business needs. Overtime, extended hours, and on-call or rotating on-call work may be required. The role involves frequent onsite work, local and potentially overnight or regional travel, and physical activity including lifting, walking, bending, crawling, climbing, and working in all weather conditions.

Requirements

At least two years of progressive experience in maintenance and safety, including experience with major heating and air conditioning systems.
Construction background that includes foundations, framing, roofing, plumbing, and electrical work.
Working knowledge of building maintenance, repairs, preventative maintenance programs, irrigation and pool systems, and large and small appliance repair.
Ability to work remotely if necessary.
Positive, motivating, team-oriented attitude.
Strong organizational skills and ability to manage warranty requests with multiple vendors.
Basic computer skills and knowledge needed to perform job functions.
Ability to work independently with minimal supervision, manage time effectively, and prioritize work.
Strong communication and interpersonal skills.
Ability to work with a diverse group of people and customers.
Provide own industry-specific hand tools.
Valid driver’s license and/or reliable transportation.
Ability to travel to and work onsite at least 95% of the time.
HVAC certification.
E.P.A. Type II certification for domestic HVAC systems.
CPO (Certified Pool Operator) certification.
Ability to work Monday through Friday, with schedule variation based on business needs; overtime, extended hours, and on-call or rotating on-call work may be required.
Ability to lift at least 50 pounds and perform frequent movement, including standing, walking, bending, stooping, crawling, climbing stairs, grasping, manipulating, pushing, pulling, and reaching overhead.
Ability to work in all weather conditions.
Ability and means to travel locally and, if required, overnight or in specific regions or states by automobile and airplane.
Ability to operate motor equipment or a vehicle onsite, if applicable.

Nice To Haves

CAMT certification, or ability to obtain it within the first year of employment.
HVAC, supply purchasing, and bidding experience.
E.P.A. 410A certification, or ability to obtain it within the first year of employment.
Working knowledge of microbial growth.

Responsibilities

Prepare daily and weekly maintenance employee schedules and communicate assignments to maintenance staff.
Tour properties to identify maintenance needs and liability hazards; repair hazards or assign their completion to the maintenance team.
Use independent judgment, within prescribed procedures, to determine actions, priorities, and responses to emergencies.
Maintain the grounds and appearance of properties, including assisting with interior and exterior rehabilitation and construction projects.
Maintain the upkeep and security of property-issued tools.
Keep informed about industry issues and government regulations and restrictions affecting maintenance, and incorporate them into planning and decisions.
Participate in site staffing needs in coordination with the Community Manager Build to Rent.
Assess employee training needs, provide input on training programs, and coordinate and schedule training, with emphasis on safety and skills.
May assist with written property safety audits.
Maintain adequate inventory of repair supplies and monitor the monthly maintenance budget.
Manage warranty requests with multiple vendors.
Travel between and oversee one to four communities, making multiple site visits weekly.
Perform other duties as assigned.