Multi Site Service Supervisor

Morgan Properties•Akron, OH

4d•$85,000 - $95,000

About The Position

Morgan Properties is hiring a full-time Multi-Site Service Supervisor to lead maintenance operations at The Ridge and The Bend at Merriam Valley, totaling 1,329 units. The role oversees team performance, preventive maintenance, make-ready activity, capital projects, inventory, vendors, and service delivery across both communities. The supervisor reports directly to the Area Community Manager and partners with that manager and onsite teams to align maintenance operations with company standards, property objectives, and regional priorities. Strong communication, transparency, teamwork, and shared accountability are essential. The supervisor provides leadership to Service Technicians, Porters, and Make-Ready Teams; manages work orders, apartment readiness, inspections, preventive maintenance, vendors, projects, inventory, spending, and service performance; and keeps the Area Community Manager and regional leadership informed about operational concerns, staffing, delays, project progress, and solutions. The role follows a Monday–Friday, 8 a.m.–5 p.m. schedule, which may change based on business needs, and requires availability and preparedness for emergency events.

Requirements

Active and valid driver’s license and personal vehicle.
One-year certificate, 5+ years of related experience, or equivalent education and experience.

Nice To Haves

HVAC/EPA/CFC Certification preferred.

Responsibilities

Provide direct leadership and oversight to Service Technicians, Porters, and Make-Ready Teams across multiple communities, including staffing, scheduling, work assignments, coaching, development, and performance accountability.
Establish and manage a 24-hour on-call schedule for multiple sites and respond as necessary.
Oversee work orders, apartment readiness, preventive maintenance, property inspections, and service standards across assigned communities.
Develop and maintain preventive maintenance schedules and tracking to ensure equipment, apartment systems, and required inspections are completed consistently and on time.
Partner with the Area Community Manager to establish priorities, address operational challenges, and communicate about staffing, backlogs, make-ready progress, projects, vendors, and property needs.
Oversee capital improvements, renovations, and major repairs, including project timelines, vendor performance, quality, costs, and completion.
Manage vendor and contractor relationships to ensure efficient, compliant, and cost-effective service delivery.
Maintain accurate inventory and appliance tracking across communities, including supplies, tools, equipment, replacements, transfers, and purchasing needs.
Track make-ready timelines, overdue work orders, maintenance productivity, and service performance, developing action plans to address backlogs or operational gaps.
Use operational systems, spreadsheets, and reporting tools to provide visibility into maintenance performance, inventory, capital projects, expenses, and resource allocation.
Monitor maintenance-related spending and identify opportunities to improve efficiency and manage costs while maintaining service and property standards.
Conduct regular property, vacant unit, maintenance, inventory, and project inspections to ensure quality and company standards.
Provide proactive updates to the Area Community Manager and regional leadership regarding operational concerns, anticipated delays, staffing needs, project progress, and recommended solutions.
Be available and prepared for emergency events.