Multi-Site Donation Supervisor
About The Position
The Multi-Site Donation Supervisor provides on-site leadership across Goodwill’s donation network, including scattered donation sites, brick-and-mortar donation centers, and mobile donation units. The role coordinates daily workflows, supports team members, and ensures donors receive safe, efficient, and welcoming service at every location. The Supervisor monitors productivity and quality standards, responds to issues in real time, and makes informed decisions to keep operations running smoothly. As a visible field leader, this position reinforces Goodwill’s people-first culture and operational excellence by modeling professional behavior, clear communication, and accountability during every shift. The position requires travel as needed. The external hiring range is $21.00 to $25.20 per hour. Candidates are expected to provide current, valid Child Abuse Clearance, FBI clearance, and PA PATCH clearance.
Requirements
- High school diploma and 2 years of experience, or an associate degree and 1 year of experience, or a bachelor’s degree and 1 year of experience.
- Experience leading a team in a retail, production, or service environment.
- Experience assigning tasks, managing workflows, or running a shift.
- Willingness to travel as needed.
- Provide current, valid Child Abuse Clearance, FBI clearance, and PA PATCH clearance.
Nice To Haves
- Experience handling customer concerns or escalations.
- Experience coaching or supporting employee performance.
Responsibilities
- Coordinate daily coverage for assigned donation centers, scattered sites, and mobile units based on donation volume and staffing.
- Assign tasks and priorities at the start of and throughout shifts to keep operations moving efficiently.
- Monitor donation handling, sorting, and staging to ensure accuracy and adherence to Goodwill procedures.
- Identify and immediately correct unsafe practices or conditions, and report incidents and near-misses as required.
- Reinforce donor service standards with staff, including professionalism, responsiveness, and pace of service.
- Provide in-the-moment coaching and feedback to reinforce performance standards and correct issues.
- Identify recurring issues or improvement opportunities in daily operations and share suggestions with retail/donation leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
