Multi-Site Donation Supervisor

Wexford Store • Wexford, PA

1d • Onsite

About The Position

The Multi-Site Donation Supervisor provides on-site leadership across Goodwill’s donation network, including scattered donation sites, brick-and-mortar donation centers, and mobile donation units. The role coordinates daily workflows, supports team members, and ensures donors receive safe, efficient, and welcoming service at each location. The Supervisor monitors productivity and quality standards, responds to issues in real time, and makes informed decisions to keep operations running smoothly. As a visible field leader, this position reinforces Goodwill’s people-first culture and operational excellence by modeling professional behavior, clear communication, and accountability during every shift. The position requires travel as needed.

Requirements

• High school diploma and 2 years of experience, or an associate degree and 1 year of experience, or a bachelor’s degree and 1 year of experience.
• Experience leading a team in a retail, production, or service environment.
• Experience assigning tasks, managing workflows, or running a shift.
• Provide current, valid Child Abuse Clearance, FBI clearance, and PA PATCH clearance.
• Willingness to travel as needed.

Nice To Haves

• Experience handling customer concerns or escalations.
• Experience coaching or supporting employee performance.

Responsibilities

• Coordinate daily coverage for assigned donation centers, scattered sites, and mobile units based on donation volume and staffing.
• Assign tasks and priorities at the start of and throughout each shift to keep operations moving efficiently.
• Monitor donation handling, sorting, and staging for accuracy and adherence to Goodwill procedures.
• Immediately identify and correct unsafe practices or conditions, and report incidents and near-misses as required.
• Reinforce donor service standards, including professionalism, responsiveness, and pace of service.
• Provide in-the-moment coaching and feedback to reinforce performance standards and correct issues.
• Identify recurring operational issues and improvement opportunities, and share suggestions with retail/donation leadership.
• Travel as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED