Multi Site Service Supervisor

Morgan Properties•Akron, OH

About The Position

Morgan Properties is hiring a full-time Multi-Site Service Supervisor to lead maintenance operations at The Ridge and The Bend at Merriam Valley, totaling 1,329 units. Reporting directly to the Area Community Manager, the supervisor oversees maintenance operations, team performance, preventive maintenance, make-ready activity, capital projects, inventory, vendors, and service delivery across both communities. The role partners closely with the Area Community Manager and onsite teams to align maintenance operations with company standards, property objectives, and regional priorities. Strong communication, transparency, teamwork, and shared accountability are essential. The schedule is Monday through Friday, 8 a.m. to 5 p.m., and may change based on business needs. The employee must be available and prepared for emergency events and will manage a 24-hour on-call schedule across multiple sites.

Requirements

Active and valid driver’s license and personal vehicle.
One-year certificate, 5+ years of related experience, or equivalent education and experience.
Ability to be available and prepared for emergency events.

Nice To Haves

HVAC/EPA/CFC Certification preferred.

Responsibilities

Lead and oversee Service Technicians, Porters, and Make-Ready Teams across multiple communities, including staffing, scheduling, work assignments, coaching, development, and performance accountability.
Establish and manage a 24-hour on-call schedule for multiple sites and respond as necessary.
Oversee work orders, apartment readiness, preventive maintenance, property inspections, and overall service standards across assigned communities.
Develop and maintain preventive maintenance schedules and tracking to ensure equipment, apartment systems, and required inspections are completed consistently and on time.
Partner with the Area Community Manager to establish priorities, address operational challenges, and communicate about staffing, backlogs, make-ready progress, projects, vendors, and property needs.
Oversee capital improvements, renovations, and major repairs, including project timelines, vendor performance, quality, costs, and completion.
Manage vendor and contractor relationships to ensure efficient, compliant, and cost-effective service delivery.
Maintain accurate inventory and appliance tracking across communities, including supplies, tools, equipment, replacements, transfers, and purchasing needs.
Track make-ready timelines, overdue work orders, maintenance productivity, and service performance, and develop action plans to address backlogs or operational gaps.
Use operational systems, spreadsheets, and reporting tools to provide visibility into maintenance performance, inventory, capital projects, expenses, and resource allocation.
Monitor maintenance-related spending and identify opportunities to improve efficiency and manage costs while maintaining service and property standards.
Conduct regular property, vacant unit, maintenance, inventory, and project inspections to ensure quality and company standards.
Provide proactive updates to the Area Community Manager and regional leadership regarding operational concerns, anticipated delays, staffing needs, project progress, and recommended solutions.