Service Manager - BTR

BH Management Services, LLC•Moncks Corner, SC

7d•Onsite

About The Position

The Service Manager Build to Rent coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, oversees work quality, and may support new construction or modifications to existing properties. Responsibilities include maintaining adequate repair-supply inventory and monitoring the monthly maintenance budget. The manager visits multiple sites weekly and oversees one to four communities simultaneously, while meeting internal and external customer service needs and representing the company professionally and courteously. The role works Monday through Friday, although the schedule may vary based on business needs. Overtime and extended hours may be required, including on-call work or participation in a rotating on-call schedule. The position is onsite up to a minimum of 95% of the time and requires local travel, with overnight or regional/state travel by automobile or airplane potentially necessary.

Requirements

At least two years of progressive experience in maintenance and safety, including major types of heating and air conditioning.
Construction background, including foundations, framing, roofing, plumbing, and electrical work.
Working knowledge of building maintenance, repair, and preventive maintenance programs, irrigation and pool systems, and large and small appliance repair.
Ability to work remotely if necessary.
Positive, motivating, team-oriented attitude.
Strong organizational skills, including the ability to manage warranty requests with multiple vendors.
Basic computer skills and knowledge needed to perform job functions.
Ability to work independently with minimal supervision, manage time effectively, and prioritize work functions.
Strong communication and interpersonal skills, and ability to work with a diverse group of people and customers.
Provide own industry-specific hand tools.
Valid driver’s license and/or reliable transportation.
Ability to travel to and work onsite at least 95% of the time.
HVAC certification.
EPA Type II certification for domestic HVAC systems.
Certified Pool Operator (CPO) certification.
Ability to lift at least 50 pounds; full range of upper- and lower-body motion; continual standing, walking, bending, stooping, crawling, and stair climbing; frequent grasping and manipulation with both hands; pushing or pulling items; and reaching overhead.
Ability to work outdoors in all weather conditions.
Ability to operate motor equipment or a vehicle onsite, if applicable.
Ability and means to travel locally and potentially overnight, regionally, or across states by automobile and airplane.

Nice To Haves

CAMT certification, or ability to obtain it within the first year of employment.
HVAC, supply purchasing, and bidding experience.
EPA 410A certification, or ability to obtain it within the first year of employment.
Working knowledge of microbial growth.

Responsibilities

Prepare daily and weekly maintenance employee schedules and communicate assignments to maintenance staff.
Tour properties daily to identify maintenance needs and liability hazards, and repair hazards or assign their completion to the maintenance team.
Use independent judgment, following prescribed procedures, to determine appropriate actions, priorities, and responses to emergencies.
Maintain grounds and property appearance, and assist with interior and exterior rehabilitation and construction projects.
Maintain the upkeep and security of property-issued tools.
Keep current on relevant industry issues and government regulations or restrictions affecting maintenance procedures, and incorporate them into planning and decisions.
Participate in site staffing needs in conjunction with the Community Manager Build to Rent.
Assess employee training needs, provide input on training programs, and coordinate and schedule training, with emphasis on safety and maintenance skills.
May assist with written property safety audits.
Maintain adequate inventory of repair supplies and monitor the monthly maintenance budget.
Perform other duties as assigned.