Community Manager - BTR

BH Management Services, LLC•Maxwell, TX

1d•Remote

About The Position

The Community Manager of Build to Rent Homes is responsible for the successful day-to-day financial, administrative, leasing, marketing, and maintenance operations of one to three communities. The role ensures company standards are achieved and excellent customer service is delivered, with a strong commitment to the needs of internal and external customers. The position is described as working remotely, with multiple site visits weekly; the schedule also requires traveling to and working onsite up to a minimum of 75% of the time. The Community Manager works with maintenance staff to align move-in dates, monitors market conditions and leasing performance, and develops resident retention through responsive service. The role also manages repairs, maintenance programs, operating budgets, accounts payable and receivable, vendor statements, financial and operational reporting, and community staff. It includes on-call responsibilities as needed and other duties as assigned.

Requirements

3–5 years of prior property management experience.
Prior leadership experience.
Ability to travel by car or plane for company-required training and business.
Advanced MS Office Word and Excel skills and computer technology skills.
Strong written and verbal communication skills.
High school diploma or GED required.
Where required by law, must have a state leasing license or be able to obtain the required license within the timeframe required by law.

Nice To Haves

Some college preferred.

Responsibilities

Inspect communities regularly to ensure company standards are met, address safety and regulatory compliance, and identify opportunities to improve efficiency, productivity, and profitability.
Work daily with the maintenance team to align move-in dates with potential renters’ timelines.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Monitor traffic logs, budget guidelines, renewal information, marketing data, and related information, and provide accurate, current information as requested.
Promote resident retention by communicating and responding promptly, addressing service issues, and monitoring resident satisfaction.
Coordinate repair and maintenance requests, ensure timely responses to resident service orders, verify and inspect vacant units, and oversee implementation and documentation of preventative maintenance programs.
Partner with the Regional Manager to create operating income and expense budgets reflecting owners’ objectives, cash-flow requirements, and leasing strategy.
Ensure compliance with budgeting guidelines and financial systems for purchase orders, expense monitoring, and approvals; process payables and purchase orders accurately and on time; and review vendor statement balances.
Review monthly income and expense reports, report budget variances, and coordinate revenue collection and documentation in accordance with leases and company policy.
Collect delinquent accounts promptly in accordance with company policy.
Prepare weekly and monthly operational and financial reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor community staff; conduct performance evaluations and corrective action as needed.
Manage on-call responsibilities as needed.
Perform other duties as assigned.