Portfolio Manager, BTR

Cardinal Group Career•Dallas, TX

About The Position

The BTR Portfolio Manager oversees on-site operations from the corporate level across an assigned portfolio of residential housing communities. The role combines operational and strategic leadership, directly managing on-site Community Managers and guiding communities toward operational excellence in accordance with Cardinal Group and client standards. The position is accountable for compliance, staffing, resident satisfaction, occupancy, revenue targets, expense management, and budgetary goals, while providing exceptional service to clients, on-site teams, and residents. The Portfolio Manager oversees portfolio operations and client relationships, supports staffing and professional development, and leads lease-up and turnover planning. The role also develops and monitors budgets, reports, marketing plans, sales and leasing strategies, and business plans. Travel to assigned communities is required as business needs dictate, including temporary on-site managerial coverage when needed. The position primarily works in an office environment, with frequent exposure to apartment property interiors, exteriors, amenities, and outdoor elements that may be unpleasant or hazardous. Local and overnight travel are required. Physical duties include frequent standing, walking, reaching, climbing, stooping, or squatting; occasional sitting; accessing all areas of properties; and moving office products or supplies weighing up to 20 pounds.

Requirements

Bachelor's degree.
Five years of relevant industry experience and leadership experience.
Skilled in developing and maintaining strong client relationships.
Successful leadership and motivation of direct reports in previous roles.
Excellent time management and organizational skills.
Ability to meet strict deadlines and prioritize tasks.
Excellent analytical skills, attention to detail, and a strong work ethic.
Ability to problem-solve and find innovative solutions.
Willingness to travel a minimum of 12 weeks per year.
Professional written and verbal communication skills.
Positive attitude and strong interpersonal skills.
Ability to embody Cardinal Culture and Cardinal’s Core Values every day.
Ability to access all exterior and interior areas of properties and amenities and work indoors and outdoors in varied weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Ability to perform routine local travel and overnight travel for training, client visits, company functions, property visits, and special projects.

Responsibilities

Ensure compliance with Property Management Agreement responsibilities and obligations, coordinating with the Director of Operations and legal and compliance teams, and serve as the key contact between headquarters and on-site teams.
Directly manage on-site Community Managers by providing operational support, guidance, professional development, performance management, and onboarding support through their first 90 days.
Oversee financial components of community operations, including payroll, bonus processing, accounts receivable, and budget variance.
Promote team engagement, satisfaction, and a positive team-member experience across assigned communities.
Lead lease-up and turnover planning and execution, including vendor management, invoicing, and scheduling.
Conduct weekly or bi-weekly group calls with Community Managers.
Monitor and address staffing needs, including retention, job postings, candidate sourcing, interviewing, hiring, and onboarding.
Ensure compliance with client reporting processes, templates, and schedules, including annual planning, budget preparation, weekly and monthly reporting, and monthly financial reporting with accounting.
Motivate teams through positive recognition and leadership, emphasizing a culture of excellence rooted in diversity, equity, and inclusion.
Prepare, analyze, and communicate weekly, monthly, quarterly, and annual reports tracking and forecasting community performance.
With direction from operations leadership, prepare annual operating and capital budgets, marketing plans, and business strategies for assigned communities.
Implement and revise sales, leasing, and operational plans, programs, and processes to meet occupancy and revenue goals.
Ensure communities follow organizational policies and procedures, professional and regulatory standards, and operational practices.
Travel to assigned communities as business needs dictate and provide temporary on-site managerial support when a Community Manager is absent or a position is open.
Develop and maintain relationships with property ownership, oversee property management reviews, and manage investor and owner communications and reporting.
Lead monthly and quarterly client calls covering financial updates, operational metrics, general information, questions, and direction.
Coordinate and conduct community inspections to assess curb appeal, leasing and maintenance operations, and delivery of the brand promise.
Maintain knowledge of community housing markets, trends, economic cycles, and new development, and recommend or implement changes as needed.
Conduct assigned operational assessments and prepare written reports with observations and recommendations.
Participate in annual business planning, capital expenditure planning, PPM reviews, audits, contract proposals, new business responsibilities, NAA lease reviews, and other administrative duties.
Participate in new business presentations and support the Business Development Team with budgets, market studies, pricing exercises, and other deliverables.
Gather and consolidate feedback on company initiatives, operational processes, policies, and standard operating procedures.
Collaborate with other Cardinal Group operators to develop strategic, operational, financial, or investment recommendations for clients.