Community Manager - BTR

BH Management Services, LLC•Moncks Corner, SC

About The Position

The Community Manager of Build to Rent Homes is responsible for the day-to-day financial, administrative, leasing, marketing, and maintenance operations of one to three communities. The role ensures company standards are achieved and excellent customer service is delivered, while meeting the service needs of internal and external customers. The position is described as remote, with multiple site visits weekly; the work schedule section also states that travel and onsite work may be required up to a minimum of 75% of the time. The Community Manager works with maintenance teams to align unit readiness and move-in dates, monitors market conditions and community performance, and implements leasing and marketing strategies to meet occupancy and revenue goals. The role oversees resident service and retention, maintenance requests and preventive maintenance, budgets and financial procedures, reporting and collections, and the hiring, supervision, and development of community staff. On-call responsibilities may be required as needed.

Requirements

3–5 years of prior property management experience.
Prior leadership experience.
High school diploma or GED required.
Ability to travel by car or plane for company-required training or business.
Advanced Microsoft Word and Excel skills and computer technology skills.
Strong written and verbal communication skills.
Where required by law, hold a state leasing license or be able to obtain the required license within the timeframe required by law.
Ability to travel to and work onsite up to a minimum of 75% of the time.
Ability to meet the physical requirements of the role, including full range of motion; continual standing, walking, bending, stooping, crawling, and stair climbing; exposure to all weather conditions; and lifting at least 20 pounds.
Ability to operate a motor vehicle onsite, if applicable.

Nice To Haves

Some college preferred.

Responsibilities

Inspect communities regularly to ensure company standards are met and take appropriate action to maintain compliance with safety, industry, and applicable government regulations.
Identify areas for improvement and suggest ways to improve community efficiency, productivity, and profitability.
Work daily with the maintenance team to align move-in dates with readiness timelines for prospective renters.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Monitor traffic logs, budgets, renewal information, and marketing data, and provide current and accurate information as requested.
Support resident retention by communicating and responding promptly, addressing service issues, and monitoring resident satisfaction.
Coordinate repair and maintenance requests, ensure timely responses to resident service orders, and verify the status of vacant units.
Oversee implementation, adherence, and documentation of preventive maintenance programs according to company guidelines.
Partner with the Regional Manager to develop operating income and expense budgets that reflect owner objectives, cash flow requirements, and leasing strategy.
Follow budgeting and financial-system policies, including purchase order procedures and expense monitoring and approval; ensure payables and purchase orders are processed accurately and on time.
Monitor and review vendor statement balances.
Review monthly income and expense reports and report budget variances.
Coordinate collection and documentation of revenue in accordance with tenant leases and owner policy, and collect delinquent accounts promptly according to company policy.
Prepare weekly and monthly operational and financial reports, including petty cash, variance, leasing, renewal, and financial reports.
Hire, train, supervise, develop, and mentor staff in accordance with company policies and directives; conduct performance evaluations and corrective action as needed.
Manage on-call responsibilities as needed.
Perform other duties as assigned.